We moved to BT on 13/06/17 and since then we have only had speed between 0.60 Mbps and 2:00 Mbps. Open reach engineer has been out and did not find any fault in the line and advised me to contact BT and request a broadband engineer. I have since contacted BT and gone through tests and finally was able to book a broadband engineer who will visit in five days time. I am a bit concerned that BT advisor was unable to book an engineer unless I agree to pay £120 if the fault is found to be within the house or equipments. I don't know why I had to agree to this term when Openreach engineer has already been to the property and did not find any problem inside the property. I would not like to pay since the problem is BT's network related. Any advise will be appreciated.
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Dear John4, Thanks for replying to my post. It makes things much clearer regarding charges. Engineer is due to visit on Wednesday. Looking forward to a usable internet connection!