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Aspiring Contributor
481 Views
Message 1 of 9

Broadband checker error

Hi

if I go to the following link and enter my BT phone number I get the following error

https://www.broadbandchecker.btwholesale.com/#/ADSL

There is no data available for this number. This could be either because it is not a BT line or it is a new BT number that has just been provided. Most new numbers will appear on the checker 24 hours after BT has installed the line

I was on a trial for digital voice up until 6 weeks ago or so, so not sure if this has affected things. I have asked on chat but not really getting anywhere so was hoping someone hear might know the answer?

Thanks

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8 REPLIES 8
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Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: Broadband checker error

I get exactly the same thing and was also on digital voice trial



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Aspiring Contributor
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Message 3 of 9

Re: Broadband checker error

Thanks for that at least I’m not alone!

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Expert
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Message 4 of 9

Re: Broadband checker error

I reported this problem on Digital Voice so they do know about it.

The other things I discovered is that you can't renew Line Rental Saver when it expires as that is no longer available on a Digital Voice system (I asked on the phone and the guy didn't know but he checked and said it wasn't available)!

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Aspiring Contributor
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Message 5 of 9

Re: Broadband checker error

That’s good to know - did they give you any idea on timescale to sort it? Is it there problem to sort? No one on chat really understood what I was talking about.

Doesnt make much sense on line rental saver! Digital voice shouldn’t change that surely.

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Newbie
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Message 6 of 9

Re: Broadband checker error

I tried the broadband diagnostics this morning.  I ran the test over my mobile (EE) network as BT broadband was down. Hilariously, after 3 minutes the BT broadband diagnostic came back with "all okay". Couldnt even see that I was using a mobile network connection. ( BT hub unplugged, nearest neighbour 1 mile away, definitely not using landline or other WIFI ). Hmmm....a diagnostic tool that effectively tells lies. Very useful.

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Aspiring Contributor
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Message 7 of 9

Re: Broadband checker error

I got a reply from the trial team. They said they are aware (as you said) and hoping a fix will be delivered some time this year. Not sure why it needs to take that long surely it's a simple problem to fix?

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Expert
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Message 8 of 9

Re: Broadband checker error

I reported the problem back in mid November, so it really is taking a long time to fix!

If you do the BT Wholesale Speed Test at https://www.speedtest.btwholesale.com/, although you can do the test, you cannot use the further diagnostics either as it also doesn't recognise the digital voice phone number.

Richard

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Expert
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Message 9 of 9

Re: Broadband checker error

Yep same for me as well. I was on the Digital voice trial and now keep getting a error. 

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