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Message 1 of 14

Broadband connection stuck at 283kbps - possible ip profile banded and signal noise high

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Hi everyone,

 

I was just wondering what could be the problem as 8 days ago, our broadband connection suddenly slowed down to 283 kbps.

 

1) We have down a quiet line test and there's no noise, no interference etc....

2) Had speed test and result was 0.25mb/s - also the same result when using the test socket as well

3) Had a a TP link router, so swapped it to a Home hub 3 to see if it was a router problem, but again no issues
4) Have gone around the house checking to see if any electrical equipment is causing issues, by turning them all off and then turning on them on one at a time, again no issues

 

 

5) home hub Stats

 

ADSL line status

Connection information
Line stateConnected
Connection time8 days, 17:53:15
Downstream283 Kbps
Upstream1,160 Kbps

 

ADSL settings
VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.5
Latency typeInterleaved
Noise margin (Down/Up)20.0 dB / 7.5 dB
Line attenuation (Down/Up)34.0 dB / 20.5 dB
Output power (Down/Up)0.0 dBm / 12.8 dBm
Loss of Framing (Local)0
Loss of Signal (Local)0
Loss of Power (Local)0
FEC Errors (Down/Up)7055 / 0
CRC Errors (Down/Up)0 / N/A
HEC Errors (Down/Up)N/A / 0
Error Seconds (Local)0

 

 

Is our internet connection being banded, or is the ip profile stuck or is DLM playing up?

Any help would be greatly appreciated.


Thankyou

wyip2k3

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Message 2 of 14

Re: Broadband connection stuck at 283kbps - possible ip profile banded and signal noise high

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Welcome to this user forum. @wyip2k3

 

Its possible there was a fault which has now cleared, so leave it alone. No restarts and no disconnects.

 

Read this post for information.

 

https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/How-to-speed-up-return-to-normal-ADSL-speeds...

 

I would expect some improvement, as it shows eight days connection.

 

Sometimes a single disconnection of the ADSL input to the home hub can force it to reconnect at a faster speed, so you may like to try that by disconnecing for about 20 seconds, the reconnecting it again to see if the downstream rate increases.

 

I have also asked a moderator to post here, as it may be worth contacting them now, just in case it needs manual intervention.

 

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Message 3 of 14

Re: Broadband connection stuck at 283kbps - possible ip profile banded and signal noise high

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Hi @wyip2k3 and welcome.

 

@Keith_Beddoe might be right here. Can you try one disconnect and let me know if it helps? If there's no change at that point drop me over an email with the details and I'll look into it for you. You'll get the contact the moderators link in my profile.

 

Cheers

 

David

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Message 4 of 14

Re: Broadband connection stuck at 283kbps - possible ip profile banded and signal noise high

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Hi @Keith_Beddoe

 

Thank you for your prompt response and yes I will certainly give it a try later tonight when I get back from work, as currently it's 9 days and 17 hours, so might as well wait until the full 10 days. If nothing happens tonight then I will give it a disconnect.

 

Best regards and thank you for your help

wyip2k3

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Message 5 of 14

Re: Broadband connection stuck at 283kbps - possible ip profile banded and signal noise high

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Hi @DavidM

Thank you for bringing the issue to your attention, i understand moderators are very busy, but yes certainly as i mentioned earlier in a reply to Keith_Beddoe, I will give it a disconnect later tonight when I get back from work. Hopefully everything should be fine, but if not then I'll email you the details.

 

Just wondering, what details/information do you require? This is so I can make sure I have it ready for you.

Best regards and thank you for you help

wyip2k3


 

Latest stats as of today Thursday 8.00 - June 01 2017

ADSL line status

Connection information
Line stateConnected
Connection time9 days, 17:18:58
Downstream283 Kbps
Upstream1,160 Kbps

 

ADSL settings
VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.5
Latency typeInterleaved
Noise margin (Down/Up)20.0 dB / 7.3 dB
Line attenuation (Down/Up)34.0 dB / 20.5 dB
Output power (Down/Up)0.0 dBm / 12.8 dBm
Loss of Framing (Local)0
Loss of Signal (Local)0
Loss of Power (Local)0
FEC Errors (Down/Up)11553 / 0
CRC Errors (Down/Up)2 / N/A
HEC Errors (Down/Up)N/A / 0
Error Seconds (Local)1
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Message 6 of 14

Re: Broadband connection stuck at 283kbps - possible ip profile banded and signal noise high

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You will se the information needed by the mods on their contact us form when you click on their contact link
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Message 7 of 14

Re: Broadband connection stuck at 283kbps - possible ip profile banded and signal noise high

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Latest Stats prior to disconnection as per advised

 

Connection information
Line stateConnected
Connection time10 days, 6:02:38
Downstream283 Kbps
Upstream1,160 Kbps

 

ADSL settings
VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.5
Latency typeInterleaved
Noise margin (Down/Up)19.8 dB / 7.2 dB
Line attenuation (Down/Up)34.0 dB / 20.5 dB
Output power (Down/Up)0.0 dBm / 12.8 dBm
Loss of Framing (Local)0
Loss of Signal (Local)0
Loss of Power (Local)0
FEC Errors (Down/Up)11775 / 0
CRC Errors (Down/Up)2 / N/A
HEC Errors (Down/Up)N/A / 0
Error Seconds (Local)1
 
 
 
 
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Message 8 of 14

Re: Broadband connection stuck at 283kbps - possible ip profile banded and signal noise high

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So at Thursday 01 June 2017 - Time: 20:42

 

Just disconnected ADSL input for 20 second as per advised - unfortunately still the same downstream rate

 

ADSL line status

Connection information
Line stateConnected
Connection time0 days, 0:00:29
Downstream283 Kbps
Upstream1,160 Kbps

 

ADSL settings
VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.5
Latency typeInterleaved
Noise margin (Down/Up)20.1 dB / 6.0 dB
Line attenuation (Down/Up)34.0 dB / 20.6 dB
Output power (Down/Up)0.0 dBm / 12.8 dBm
Loss of Framing (Local)11
Loss of Signal (Local)1
Loss of Power (Local)0
FEC Errors (Down/Up)0 / 0
CRC Errors (Down/Up)0 / N/A
HEC Errors (Down/Up)N/A / 0
Error Seconds (Local)1

 

Best regards

wyip2k3

 

 

PS: @john46 - Thank you for your reply with regards to the moderators info required - greatly appreciated.

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Message 9 of 14

Re: Broadband connection stuck at 283kbps - possible ip profile banded and signal noise high

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Something`s wrong, it could be a faulty card in the exchange, or it may need a manual reset. Contact @DavidM and one of the team will sort it out.

 

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Message 10 of 14

Re: Broadband connection stuck at 283kbps - possible ip profile banded and signal noise high

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Hi @wyip2k3,

 

Thanks for sending over the details. I'm sure we'll get this sorted for you. We're very busy at present so it's taking longer than expected to reply but now you've submitted the details we'll get to you in turn.

Cheers

David

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