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Finkk
Contributor
750 Views
Message 1 of 84

Broadband dips same time every day from 4pm onwards

Not sure if anyone else has this issue. For the last 2 weeks only our internet suddenly drops from 6mb to 0.5mb. I can't even load a basic web page! It slowly tends to crawl back up to 6mb about 30 minutes later. Runs fine and then about an hour later does it again. 

 

Is it possible something is interfering during the afternoon. Could someone be doing something fairly draining? As i work from home and my job is creating websites and email campaigns, i can't work now from 4pm onwards. I just wondered if anyone else had any ideas or heard of this before? It's exactly the same time every day. 

 

I have called BT but they tests show 8mb to us, even though i was trying to load a web page at the time i called them!

 

Any help or advice welcome! 🙂

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Distinguished Sage
Distinguished Sage
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Message 2 of 84

Re: Broadband dips same time every day from 4pm onwards

Do you have something on your pc that backup data at that time?

Are you using wifi or cable connection?


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Finkk
Contributor
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Message 3 of 84

Re: Broadband dips same time every day from 4pm onwards

Hi am on Mac with backup that runs once an hour every hour. Been the same set up for the last 2 years. Unfortunately this has only just started 😞 am using cable not wifi, again same as it's always been. So frustrating! 🙂 i first thought maybe someone was doing bulk mailing or something, my old work had an issue similar and it ended up being something causing interference and BT had to block them 😞
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Distinguished Sage
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Message 4 of 84

Re: Broadband dips same time every day from 4pm onwards

Are any problems showing at your exchange these links may help you
http://usertools.plus.net/exchanges/mso.php


http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036

http://community.plus.net/exchange-information/

 

can you please run the further diagnostics part of the BT speed test this  test appears after the first test completes http://speedtest.btwholesale.com/

Finkk
Contributor
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Message 5 of 84

Re: Broadband dips same time every day from 4pm onwards

Oh thanks for links! Very useful 🙂 unfortunately no reported problems. I called BT and they said all looked fine to them. I can't help thinking something causes it to dip at those times. Something between the exchange and me!
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Distinguished Sage
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Message 6 of 84

Re: Broadband dips same time every day from 4pm onwards

Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html

once you have posted the information asked for then the community members can help you more


Thank You


This is a customer to customer self help forum the only BT presence here are the forum moderators

Finkk
Contributor
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Message 7 of 84

Re: Broadband dips same time every day from 4pm onwards

Oh i am so sorry! It's my first time here! Ok so Home Hub 3.0. I'll need to grab ADSL info in the morning. I'm not at my desk now 😞 as the dips only happen between certain times i need to run the speed test then. Thanks everyone! I will come back with more info then! 🙂
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Distinguished Sage
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Message 8 of 84

Re: Broadband dips same time every day from 4pm onwards

Ok no problem there is always someone around
Moderator
Moderator
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Message 9 of 84

Re: Broadband dips same time every day from 4pm onwards

No need to apologise Finkk,

 

We were all new at one stage or another!

 

Welcome aboard Smiley Wink

 

Robbie

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Finkk
Contributor
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Message 10 of 84

Re: Broadband dips same time every day from 4pm onwards

Good morning 🙂 OK ADSL Stats are:

 

ADSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 14:45:49
Downstream:7.336 Mbps
Upstream:976 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Fast
Noise margin (Down/Up):8.5 dB / 6.1 dB
Line attenuation (Down/Up):36.4 dB / 21.8 dB
Output power (Down/Up):20.4 dBm / 12.8 dBm
FEC Events (Down/Up):0 / 168
CRC Events (Down/Up):236411 / 44220
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):453156 / 282183
Error Seconds (Local/Remote):6358 / 9278
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