cancel
Showing results for 
Search instead for 
Did you mean: 
BarryH23
Newbie
153 Views
Message 1 of 2

Broadband issue, connection slow, but no connection drops (statistics from router posted)

Connection is dire, watching a youtube video brings the broadband to a halt.

 

Speed is meant to be a standard 7mb adsl connection.

 

Router type Draytek Vigor 2860n

 

I've tried replacing the Filter, cable and router, same issues (other router doesn't have the DSL Status as its an older model)

 

Is this a line issue outside of the building? ISP states line tests from test socket show no issues, been trying 3 months for them to send out an engineer, they just keep calling me every 2 days and asking me if its any better, my response is always "no"

 

Physical Connection copy and paste job from the router

ADSL Information       ( ADSL Firmware Version:   572801_A )
  ATM StatisticsTX CellsRX CellsTX CRC errsRX CRC errs
  3558722767706684072263

  ADSL StatusModeStateUp SpeedDown SpeedSNR MarginLoop Att.
  ADSL2+ Annex ASHOWTIME5750006014000945

 

 

 

DSL Status copy and paste job

Line Statistics
     
 Downstream            Upstream                
Actual Rate6014Kbps575Kbps
Attainable Rate7668Kbps728Kbps
Path ModeInterleaveInterleave
Interleave Depth6432
Actual PSD16. 0dB12. 0dB
 
 
 Near End                 Far End                   
TrellisONON
BitswapOFFOFF
ReTx0 0 
SNR Margin9dB10dB
Attenuation45dB22dB
CRC3407226
FECS5521s205393550s
ES1s31190s
SES0s10354s
LOSS0s343s
UAS0s0s
HEC Errors01768153
RS Corrections00
LOS Failure00
LOF Failure00
LPR Failure00
NCD Failure00
LCD Failure00
NFEC28255
RFEC1016
LYSMB2271611
0 Ratings
Reply
1 REPLY 1
Highlighted
Distinguished Sage
151 Views
Message 2 of 2

Re: Broadband issue, connection slow, but no connection drops (statistics from router posted)

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
http://speedtest.btwholesale.com/
0 Ratings
Reply