31-12-2011 23h21 - edited 31-12-2011 23h28
I have the Homehub 2 and it's just over 12 months old.The last few days it's been losing its broadband connection only to reconnect seconds later, a process it repeats over and over. When this happens the blue 'b' light becomes a flashing amber colour then it becomes solid and finally solid blue ,but the power and wireless light remain solid blue.This doesn't happen continuously all day and night.If i'm lucky i'll get constant connection for a few hours and everything seems to be fine, but then it will disconnect from the internet, reconnect, disconnect and so on for a while.
I've tried desktop help software,restarting the homehub.disconecting power for 10 seconds,checked wiring,replaced filter.Unplugged everything from homehub except main pc(which is connected via ethernet) and nothing seems to work.
I have had no major problems with the connection since i've had the box up until now.
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on 31-12-2011 23h42
Hi Welcome to the forums
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
also post the full results from http://speedtester.bt.com/
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
Then someone here may be able to help and offer more advice.
This is a customer to customer self help forum the only BT presence here are the forum moderators
on 01-01-2012 0h30
Thank you for your quick response.
I've just tried the noise test and it was silent(used corded phone)
Here are the results that you asked for,hope i did this correct
I will try the test socket first thing tomorrow and let you know how it goes.
ADSL line status
|Connection time||0 days, 1:33:43|
|Noise margin (Down/Up)||18.1 dB / 22.0 dB|
|Line attenuation (Down/Up)||36.0 dB / 23.0 dB|
|Output power (Down/Up)||17.8 dBm / 12.2 dBm|
|Loss of Framing (Local)||11|
|Loss of Signal (Local)||2|
|Loss of Power (Local)||0|
|FEC Errors (Down/Up)||788617 / 2|
|CRC Errors (Down/Up)||23595 / N/A|
|HEC Errors (Down/Up)||N/A / 0|
|Error Seconds (Local)||6|
on 01-01-2012 0h37
I've had this same problem with my Internet since 12th November 2011. 3 Engineer visits and over 50 calls to BT and still im left with the problem. I messaged a mod on here and he just got ratty with me. He tried to say it wasn't disrupting my service when it was. Never got another email back from him. Im with level 2 faults department at BT and my problem is being monitored by some "boost speed team"???. They are just pushing me around to different people now and they don't know how to fix the problem.
on 01-01-2012 2h15
on 01-01-2012 2h31
on 01-01-2012 10h49
went to plug filter in to test socket only to find that it's not the main socket.The main socket is actually the other side of the hallway(right by the front door) so i can't use the test socket i'm afraid
on 01-01-2012 12h55
on 01-01-2012 15h10
have you checked to see if the orange bellwire is connected to terminal 3 on master and extension sockets? if so I would remove it http://www.filesaveas.com/jarviser/index.html
on 01-01-2012 15h57
i tried the link you posted but it doesn't seem to be directed to the correct page.
How do i find out where terminal 3 is on the socket?