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Mcollins
Beginner
286 Views
Message 1 of 4

Broadband keeps dropping out

Hi, I have been with bt as a phone for over 30 years and changed from Sky to BT broadband around 6 months ago.
It has been running fine until the last week. The broadband just keeps simply dropping out.

The hub its self begins to change colour, from blue to a flashing orange followed by the broadband symbol showing.

This happens then stops, goes back to blue but as soon as I load a webpage, on any device, it goes back to orange flashing.

I have pressed the reset button, turned the hub off and left it for a while but now do not know what to do.

Any suggestions would be a great help. I'm not very technical so basic advice please 🙂
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3 REPLIES 3
Distinguished Sage
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Message 2 of 4

Re: Broadband keeps dropping out

Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more

if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
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Distinguished Sage
Distinguished Sage
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Message 3 of 4

Re: Broadband keeps dropping out

did you reset using the recessed button on the back and holding for 20/30 secs until the lights flash?  this will take hub back to how you received it - factory reset



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Mcollins
Beginner
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Message 4 of 4

Re: Broadband keeps dropping out

Thank you both for the replies so quickly I have not completed a full reset but will try that. Many thanks
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