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Andrey7777
Newbie
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Message 1 of 5

Broadband light is off

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The broadband light is off. It has been 24 hours since the landline and hub were set up however it is not coming on. Please advise.
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dombullion
Aspiring Expert
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Message 2 of 5

Re: Broadband light is off

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Hi Andrey7777,

 

Sorry to hear about the problem you are facing,

If the broadband light is off, then that suggests that the line has a fault and is not allowing a broadband connection.

This link provides some useful information from CL Keith Beddoe:

http://forumhelp.dyndns.info/speed/adslmenu.html

 

All I can suggest is that checking the ADSL cable is plugged into the back of the hub and ensuring all sockets have microfilters.

This link also provides some useful info about what all the lights on the hub mean:

http://bt.custhelp.com/app/answers/detail/a_id/11397/~/what-do-the-lights-on-my-bt-home-hub-2.0-mean...

 

Are you connected to the test socket/master socket?

hope this all helps and makes sense,

Best Wishes,
Dominic. 

 

 

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Andrey7777
Newbie
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Message 3 of 5

Re: Broadband light is off

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Im connected to the socket next to my tv ( additional) ive checked with customer service in my nuilding and they have said that all of the landline sockets have been tested before i moved it.

I am only using one socket and there are no other devices plugged in anywhere. Reconnected the hub completely and still nothing.
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Distinguished Guru
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Message 4 of 5

Re: Broadband light is off

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Have you tried plugging a telephone into that socket?

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Andrey7777
Newbie
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Message 5 of 5

Re: Broadband light is off

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It started working !!!
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