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Beginner
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Message 1 of 14

Broadband miserable speed

I am so disappointed with the speed of my broadband approx 3.5 ghz on a good day. Not able to stream netflix,causes so many heated debates in my home it is untrue. I there anything that can be done to improve this after all it is 2020.

Thinking of canceling landline and getting a data box. Any suggestions.

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Message 2 of 14

Re: Broadband miserable speed

enter your phone number and post results  remember delete number   https://www.dslchecker.bt.com/adsl/adslchecker.welcome

any line noise  dial 17070 option 2  should be silent and best with corded phone

can you post connection stats from your router/hub



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Message 3 of 14

Re: Broadband miserable speed

 

 

BT BROADBAND AVAILABILITY CHECKER
T

 

Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateLeft in Jumper  High Low High Low        Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability Date

ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
Left in JumperObserved SpeedsVDSLADSLOther Offerings


Availability Date

Premise environmentStatus
VDSL Range A (Clean)8.24.51.20.83.3AvailableAvailable-- 
VDSL Range B (Impacted)7.94.31.20.63.1AvailableAvailable-- 
FTTP on Demand33030--Available---- 
WBC ADSL 2+Up to 3.5--2 to 5.5Available---- 
WBC ADSL 2+ Annex MUp to 3.5Up to 0.52 to 5.5Available---- 
ADSL MaxUp to 2--1.5 to 5Available---- 
WBC Fixed Rate1----Available---- 
Fixed Rate1----Available---- 
Max Observed Downstream Speed (Mbps)--4.29     
Max Upstream Observed Speed (Mbps)--0.45     
Observed Date--2019-09-29     
VDSL Multicast------Available---- 
ADSL Multicast------Available---- 
Bridge TapN      
VRIN      
NTEFaceplateO      
Last Test Date09-12-2019      
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Message 4 of 14

Re: Broadband miserable speed

from dsl checker you are far to far from your street cabinet to get a much faster speed



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Message 5 of 14

Re: Broadband miserable speed

Thank you for your help but I already know the facts as I have lived here for a very long time. My question is what can be done to improve my speed or at least stabilise it as it just keeps dropping out all the time not allowing me to stream anything. The nearest fibre cabinet is approx 1.5 to 2.0 miles away. From there it is copper if I am lucky, could even be aluminum do you think. I just need someone to tweak it now and again to give me a more stable reception. Thanks again.

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Message 6 of 14

Re: Broadband miserable speed

If the line is dropping out, then its most likely going to be caused by noise, or a high resistance connection.

You should be able to hear any noise on the phone, and you may find intermittent crackling noises which will cause dropout.

Which BT home hub are you using?

Are you actually on ADSL or are you on VDSL, as you have posted on the ADSL board?

If you are on VDSL, then you may find ADSL more stable, as it uses a narrower bandwidth.

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Message 7 of 14

Re: Broadband miserable speed

your connection hub stats would help  which version of hub do you have?

from checker you have a 4.29mb down and 0.45mb up suggesting you are still on adsl and not fibre FTTC



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Message 8 of 14

Re: Broadband miserable speed

Hi thanks again for the reply I use the home hub sent to me by B.T. it's a 4.0 type B Not sure how to confirm it but I think it's ADSL. How do I check? Phone line seems clear line test by B.T. confirmed it was O.K.

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Message 9 of 14

Re: Broadband miserable speed


@Holmsey wrote:

Hi thanks again for the reply I use the home hub sent to me by B.T. it's a 4.0 type B Not sure how to confirm it but I think it's ADSL. How do I check? Phone line seems clear line test by B.T. confirmed it was O.K.


Then you are on ADSL, unless you also have white Openreach modem.

I assume you have tried the quiet line test using a phone, as a BT line test will not show up noise?

It may be worth running the quiet line test a few times, especially when you start getting disconnects, as it may be an intermittent noise fault.

 

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Message 10 of 14

Re: Broadband miserable speed

Hi I will wait until it drops out and try the line. Did notice a couple of times three days ago the phone line went dead but B.T. tested the line and said it was O.K. but there had been some work being done by them on that day so I'm unsure as to whether this had something to do with it. The other thing is I don't have an openreach modem. I have had so many problems over the years with phone connections and extensions that I got them to drill a hole through the wall and place a box which is connected straight to the hub. Thanks again for the replies.

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