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AdamB1406
Newbie
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Message 1 of 3

Broadband not working. Phone line works

Hi all.
Line coming into the house comes into a single socket which we have an adsl filter for broadband and phone. The phone line is working fine but broadband doesnt. Starting to tear my hair out a little. Is it the hub itself?

Thanks.
Adam
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2 REPLIES
Moderator
Moderator
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Message 2 of 3

Re: Broadband not working. Phone line works

Hi @AdamB1406 Sorry that your broadband connection is not working. 

Please check out Broadband - Top Tips to get help on the forum 
Is there any noise interference on the phone line? and if you are unable to get any connection can you post back and let us know what colour are the lights on your hub.

Thanks
John

 
 



 

Community ModeratorJohnC
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Distinguished Sage
Distinguished Sage
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Message 3 of 3

Re: Broadband not working. Phone line works

is this a new home?  have you had broadband on the line before from any ISP?

have you checked there are no other sockets in your home?

if you plug hub into test socket with a filter what colour is the hub light?

enter your phone number and post results  remember delete number http://dslchecker.bt.com/adsl/adslchecker.welcome



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