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Beginner
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Broadband reduced speeds

Recently had a problem with drastically reduced speeds. Called BT and told there was a general problem with my router type which needed a software patch to resolve. This was done while I waited and immediately got the speed I had been paying for for 18 months but never had before.
Told the fix was permanent but this worked perfectly for 2 weeks then reduced to speeds slower  than I was getting before. Fed up with 40 mins wait for someone to answer the phone  Anyone any ideas? 

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Distinguished Sage
Distinguished Sage
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Re: Broadband reduced speeds

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

 

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



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