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theKenofKens
Contributor
491 Views
Message 1 of 35

Broadband so slow and suggested Infinity?!

OK ive been in my new home 3 weeks. Before that all was fine with BT infinity as i lived less than 1km from FIbre enabled exchange.

 

Moved home with BT and was informed no infinity supplied standard ADSL Bt Intetnet.

 

Speeds have been awful download speeds 2.65mb down .37 upload on BT Wholespeed test. Moreover using the internet is panfully slow, esp in the evenings, we can't both use internet at once, its just too slow.

 

Raised various tickets with BT line then broadband then line, each time 'it is fixed now sir i promise you restart in morning all fine...' etc.. which it never was. Then out of blue was informed Infinity now available in my area and were confident 15mb is the min speed i will get. As sir 'BT will install fibre to your house'. really??? 

 

Now my worry is this, running the checker its telling me following.

 

xchange name: Witchampton
Exchange status: Fibre enabled
Cabinet number: 1
Technology: FTTC

 

I looked on google maps i am bh21 7dw(lodge road)  which shows about 3km as crows flies from Witchampton.

I looked at the graph here

 

http://www.increasebroadbandspeed.co.uk/2013/chart-bt-fttc-vdsl2-speed-against-distance

 

 

Im not convinced its going to work? Please help, i have absolutely had enough of Off shore call centers feeding me **bleep** about this and that, i cannot stand dealing with them anymore. 

 

Any help gratefully aceppted from someone giving me facts not call center BS! 

 

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34 REPLIES 34
Distinguished Sage
486 Views
Message 2 of 35

Re: Broadband so slow and suggested Infinity?!

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome
we can then try and help you further please post the full details that are shown editing out your phone number
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theKenofKens
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Message 3 of 35

Re: Broadband so slow and suggested Infinity?!

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Distinguished Sage
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Message 4 of 35

Re: Broadband so slow and suggested Infinity?!

You should be able to get an approximately 20Mbps connection with infinity
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theKenofKens
Contributor
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Message 5 of 35

Re: Broadband so slow and suggested Infinity?!

OK thanks John will post back my speed test after Thursday hope you are right! Many thanks for your time and prompt response.

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gwuk
Contributor
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Message 6 of 35

Re: Broadband so slow and suggested Infinity?!

It is the distance from the cabinet not the exchange that matters for fibre broadband 

 

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Distinguished Sage
Distinguished Sage
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Message 7 of 35

Re: Broadband so slow and suggested Infinity?!


@gwuk wrote:

It is the distance from the cabinet not the exchange that matters for fibre broadband 

 


Its the distance from the cabinet.

 

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theKenofKens
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Message 8 of 35

Re: Broadband so slow and suggested Infinity?!

I agree i was trying to ascertain the distance from the cabinet but i can only get info on my exchange.

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Distinguished Sage
Distinguished Sage
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Message 9 of 35

Re: Broadband so slow and suggested Infinity?!

This link will give you the details of what is available on your line.


Broadband availability checker


Please remember to edit out your phone number before you post the results.


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gwuk
Contributor
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Message 10 of 35

Re: Broadband so slow and suggested Infinity?!


@Keith_Beddoe wrote:

@gwuk wrote:

It is the distance from the cabinet not the exchange that matters for fibre broadband 

 


Its the distance from the cabinet.

 


That's what I said! 

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