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Distinguished Sage
1,254 Views
Message 11 of 19

Re: Broadband speed dropped 3 Months ago and wont go back to previous speed

can you please post the errors shown when you click on the show detail button
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Distinguished Sage
Distinguished Sage
1,254 Views
Message 12 of 19

Re: Broadband speed dropped 3 Months ago and wont go back to previous speed

Can you go bavk to stats and 'show detail'. And post rest of errors



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gazamataz
Contributor
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Message 13 of 19

Re: Broadband speed dropped 3 Months ago and wont go back to previous speed

Connection Information
Line state:Connected
Connection time:0 days, 01:18:35
Downstream:1.438 Mbps
Upstream:448 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Interleaved
Noise margin (Down/Up):8.1 dB / 17.0 dB
Line attenuation (Down/Up):61.9 dB / 30.0 dB
Output power (Down/Up):17.3 dBm / 12.3 dBm
FEC Events (Down/Up):3757 / 1
CRC Events (Down/Up):1 / 0
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):3 / 0
Error Seconds (Local/Remote):140 / 685

 

Hopefully this is it  ?

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Distinguished Sage
Distinguished Sage
1,248 Views
Message 14 of 19

Re: Broadband speed dropped 3 Months ago and wont go back to previous speed

As still in test socket with new filter and still dropping connection then see if mods can help. They will post a contact us link probably need engineer visit. 





contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email



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Moderator-Retired
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Message 15 of 19

Re: Broadband speed dropped 3 Months ago and wont go back to previous speed

Hi gazamatraz, 

 

Thanks for your post. 

 

Please send me in your details using the "Contact The Mods" link found in my profile and I will take it from here. 

 

Cheers,

OlgaC 

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gazamataz
Contributor
1,131 Views
Message 16 of 19

Re: Broadband speed dropped 3 Months ago and wont go back to previous speed

Thanks have sent DM. Speed test now down to 0.8mb

 

Here are todays stats , still not managed 3 days steady connection all taken at 11.00am (ish)

 

Connection Information
Line state:Connected
Connection time:0 days, 15:43:44
Downstream:1.406 Mbps
Upstream:448 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Interleaved
Noise margin (Down/Up):9.9 dB / 16.0 dB
Line attenuation (Down/Up):61.9 dB / 30.0 dB
Output power (Down/Up):17.3 dBm / 12.3 dBm
FEC Events (Down/Up):6110 / 36
CRC Events (Down/Up):12 / 7
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):53 / 4
Error Seconds (Local/Remote):155 / 734

 

BTW test

 

 Download speedachieved during the test was - 0.88 Mbps
 For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
 Additional Information:
 Your DSL Connection Rate :1.44 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 1.25 Mbps

 

 

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Distinguished Sage
Distinguished Sage
1,128 Views
Message 17 of 19

Re: Broadband speed dropped 3 Months ago and wont go back to previous speed

just need to wait now until mods get back to you



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gazamataz
Contributor
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Message 18 of 19

Re: Broadband speed dropped 3 Months ago and wont go back to previous speed

Interestingly I have found some records from this last year when I was keeping a track of speed data for some reason and on 21 Sept 2013 then IP profile was 2Mbps and the best effort during test 1.833mbps

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Distinguished Sage
Distinguished Sage
1,124 Views
Message 19 of 19

Re: Broadband speed dropped 3 Months ago and wont go back to previous speed

if you could get a stable connection and noise margin back to normal 6db then maybe you get back to sept 2013 figures



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