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Warszawa
Aspiring Contributor
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Message 1 of 37

Broadband speed irregularities

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I can't seem to find an email address for BT so maybe someone here can shed some light. 

 

We've had an ADSL speed of 6.2mbps for a couple of years as the village patiently waits for fibre. Last week for a couple of days it jumped to over 8mbps and then for a day almost 10mbps! Finally an upgrade I thought! Thing is, during this time my router would randomly lose internet and I'd have to reset it. this happened a few times so I replaced it. Same thing happened so I phoned BT who did a line test that said everything was fine. A day or two later things settled down and we are now on a steady 5.6mbps with no disconnects, so I've actually taken a speed cut and wasted money on a router!

 

What the hell have they been getting up to and why is my connection capped at almost half of what it's capable of?

 

Thanks in advance.

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36 REPLIES 36
Distinguished Sage
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Message 2 of 37

Re: Broadband speed irregularities

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Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more

if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
Distinguished Sage
Distinguished Sage
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Message 3 of 37

Re: Broadband speed irregularities

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enter your phone number and post results  remember delete number  http://dslchecker.bt.com/adsl/adslchecker.welcome



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Warszawa
Aspiring Contributor
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Message 4 of 37

Re: Broadband speed irregularities

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I'm using a Netgear router now so can't access my ADSL Stats. Was just looking for theories really.

 

Screen Shot 2017-11-26 at 17.46.12.png

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Distinguished Sage
Distinguished Sage
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Message 5 of 37

Re: Broadband speed irregularities

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Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

 

Distinguished Sage
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Message 6 of 37

Re: Broadband speed irregularities

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The ADSL stats are still available on your netgear router please post them here
Warszawa
Aspiring Contributor
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Message 7 of 37

Re: Broadband speed irregularities

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A very faint continuous bakground buzz on the test line.

 

Is this any use?

 

I should point out I'm using an extension socket for the router as the master is in an inappropriate place (which should be fun when fibre arrives.)

 

Screen Shot 2017-11-26 at 18.40.23.png

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Distinguished Sage
Distinguished Sage
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Message 8 of 37

Re: Broadband speed irregularities

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If you can hear noise/buzz on the line then before you report it to 151 I would check the quiet line test from test socket to make sure the noise is not caused by your internal wiring - as long as still there at test socket then you should no be charged for engineer visit



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Warszawa
Aspiring Contributor
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Message 9 of 37

Re: Broadband speed irregularities

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The master is the old type but I will try plugging the phone in there.

Regardless, everything is working. I was just curious as to why we temporarily got a speed boost.
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XRaySpeX
Recognised Expert
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Message 10 of 37

Re: Broadband speed irregularities

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You should be syncing at 13 Meg, twice what you are. I think DLM has put you on a banded profile in response to noise on line.

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