I can't seem to find an email address for BT so maybe someone here can shed some light.
We've had an ADSL speed of 6.2mbps for a couple of years as the village patiently waits for fibre. Last week for a couple of days it jumped to over 8mbps and then for a day almost 10mbps! Finally an upgrade I thought! Thing is, during this time my router would randomly lose internet and I'd have to reset it. this happened a few times so I replaced it. Same thing happened so I phoned BT who did a line test that said everything was fine. A day or two later things settled down and we are now on a steady 5.6mbps with no disconnects, so I've actually taken a speed cut and wasted money on a router!
What the hell have they been getting up to and why is my connection capped at almost half of what it's capable of?
Thanks in advance.
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enter your phone number and post results remember delete number http://dslchecker.bt.com/adsl/adslchecker.welcome
I'm using a Netgear router now so can't access my ADSL Stats. Was just looking for theories really.
Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.
A very faint continuous bakground buzz on the test line.
Is this any use?
I should point out I'm using an extension socket for the router as the master is in an inappropriate place (which should be fun when fibre arrives.)
If you can hear noise/buzz on the line then before you report it to 151 I would check the quiet line test from test socket to make sure the noise is not caused by your internal wiring - as long as still there at test socket then you should no be charged for engineer visit
You should be syncing at 13 Meg, twice what you are. I think DLM has put you on a banded profile in response to noise on line.