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Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
This is a customer to customer self help forum the only BT presence here are the forum moderators
instead of master socket conenct to test socket with a new filter and no accelerator plate then repost your router stats
the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
Hi there. Thanks for your reply.
Please bear with me, as I do not have any computer knowledge!
I have put a new ASDL filter into the test socket, and results are the same.
I've follewed your link onto the hub page and found ASDL line status page, but I do not know how to copy this info onto here???
Also just done BT speed test and diagnostics, the result is:
Download speedachieved during the test was - 0.49 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.5 Mbps.
Your DSL Connection Rate :4.42 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
Then last bit at bottom (as it wouldn't allow me to copy all): IP profile for your line is - 0.5mbps
Thanks in anticipation... Rosa
from that set of stats you have a conenction speed of 4.42mb really need to to try and copy and paste the adsl stats from the hub
ADSL Line Status
0 day, 00:15:45
G.992.1 Annex A
|Noise margin (Down/Up):|
6.1 dB / 14.0 dB
|Line attenuation (Down/Up):|
54.5 dB / 31.5 dB
|Output power (Down/Up):|
19.3 dBm / 12.3 dBm
|FEC Events (Down/Up):|
68460 / 0
|CRC Events (Down/Up):|
8 / 0
|Loss of Framing (Local/Remote):|
0 / 0
|Loss of Signal (Local/Remote):|
0 / 0
|Loss of Power (Local/Remote):|
0 / 0
|Loss of Link (Remote):|
|HEC Errors (Down/Up):|
8 / 1
|Error Seconds (Local/Remote):|
0 / 0
with your attenuation of 54/55db you have a good connection speed as you are 4km from exchange. noise margin is about normal 6db. your profile is low from btspeedtester but if you stay connected 24/7 for 3/5 days your profile will recover and rise to 3.5mb
I'm not sure what a low profile on btspeedtester means, but you say my profile should recover in 3-5days?? Why should this be? Is it because I have been re-setting the router??
I will keep everything plugged in and see what happens.
The 3.5mb you quote, is this the download speed, because my buyer needs a download speed of 4.5mb to be suitable for his work software.
Thanks again, Rosa
Thanks will do! Is the 3.5mb the download speed or connection speed? Or are they the same thing? Thanks