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Message 1 of 3

Broadband speed slowed

My Broadband speed has slowed recently and around the time I was offered a contract extension., but nothing in my home has changed setup wise.

It was around 5.6 Mb/s and then slowed to 2.34 Mb/s, then come up to around to  3.73 Mb/s after I complained to BT, but I want it back to what it was.

I have checked all the cabling, did the quiet line test(Line was quiet), replaced the filters, ran the rounter off the master socket inside the socket, tried another rounter, tested it off a wired connection off two different laptops. Basically the speed coming into my flat has slowed.

What can I do?

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Distinguished Sage
Distinguished Sage
Message 2 of 3

Re: Broadband speed slowed

can you post the stats from your router

if hh6 then advanced settings then technical log information

if hh5 then troubleshooting then helpdesk

enter your phone number and post results  remember delete number

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Message 3 of 3

Re: Broadband speed slowed

1. Product name:BT Home Hub
2. Serial number:+068340+NQ70812071
3. Firmware version:Software version (Type A) Last updated 24/05/17
4. Board version:BT Hub 4A
5. ADSL uptime:7 days, 20:48:04
6. Bandwidth:1212 / 4544
7. Data sent/received:2.1 GB / 45.7 GB
8. Broadband
9. BT Wi-fi:No
10. 2.4 GHz Wireless network/SSID:BTHub
11. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
12. 2.4 GHz Wireless security:WPA and WPA2
13. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
14. 5 GHz Wireless network/SSID:BTHub
15. 5 GHz Wireless connections:Enabled (802.11 a/n (up to 300 Mb/s))
16. 5 GHz Wireless security:WPA2
17. 5 GHz Wireless channel:Automatic (Smart Wireless)
18. Firewall:Default
19. MAC Address:a4:04:f7:b0:76:fa
20. VPI/VCI:0 / 38
21. Modulation:G.992.5 Annex A
22. Latency type:Interleaved
23. Software variant:-
24. Boot loader:-




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