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M5355
Beginner
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Message 1 of 13

Broadband speed/tariff

After 6 months of trying I’ve been connected but was told that the only tariff that will work at my home is the business 500. 500kb isn’t a realistic connection and not really worth having. Who can I contact to at least try a regular consumer tariff. The engineer who did the final connection advised that I wouldn’t get a high speed due to the exchange to house distance but that 1 to 2 Mb was possible. I could live with that. No-one I’ve contacted at BT has helped with my enquiries.
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Distinguished Sage
Distinguished Sage
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Message 2 of 13

Re: Broadband speed/tariff

Welcome to this user forum.

Are you a business user?

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M5355
Beginner
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Message 3 of 13

Re: Broadband speed/tariff

No
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Distinguished Sage
Distinguished Sage
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Message 4 of 13

Re: Broadband speed/tariff

Enter your phone number and post results remember delete number  http://www.dslchecker.bt.com/

post stats from your router



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Moderator
Moderator
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Message 5 of 13

Re: Broadband speed/tariff

Hi @M5355 

Please post back with the info the guys are looking for as that will help understand what sort of speed your line will support.

Thanks,

Robbie

Community ModeratorRobbieMac
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M5355
Beginner
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Message 6 of 13

Re: Broadband speed/tariff

The 

T BROADBAND AVAILABILITY CHECKER
Telephone Number Xxxxxxxxx on Exchange CLACHAN is served by Cabinet 1

 

ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
Left in JumperObserved SpeedsADSLPremise environmentStatus
ADSL MaxUp to 1--1 to 3Available---- 
Fixed Rate2 ----Available---- 
Max Observed Downstream Speed (Mbps)0.58     
Max Upstream Observed Speed (Mbps)0.29     
Observed Date2019-02-18     
Bridge TapU      
VRI--      
NTEFaceplate--      
Last Test Date--      

 

 

 

 

FTTP is not available.

 

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

This line is on a Market A Exchange.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

 

Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014.

If the End User wishes to migrate from their current Broadband supplier they will need to contact the Broadband supplier they want to take service from to arrange for the service to be migrated.

 

Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number, NAD, UPRN or Access Line ID (ALID) check.

Note:

Thank you for your interest

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M5355
Beginner
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Message 7 of 13

Re: Broadband speed/tariff

T BROADBAND AVAILABILITY CHECKER
Telephone Number 0xxxxxxcc on Exchange CLACHAN is served by Cabinet 1

 

ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
Left in JumperObserved SpeedsADSLPremise environmentStatus
ADSL MaxUp to 1--1 to 3Available---- 
Fixed Rate2 ----Available---- 
Max Observed Downstream Speed (Mbps)0.58     
Max Upstream Observed Speed (Mbps)0.29     
Observed Date2019-02-18     
Bridge TapU      
VRI--      
NTEFaceplate--      
Last Test Date--      

 

 

 

 

FTTP is not available.

 

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

This line is on a Market A Exchange.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

 

Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014.

If the End User wishes to migrate from their current Broadband supplier they will need to contact the Broadband supplier they want to take service from to arrange for the service to be migrated.

 

Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number, NAD, UPRN or Access Line ID (ALID) check.

Note:

Thank you for your interest

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Distinguished Sage
Distinguished Sage
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Message 8 of 13

Re: Broadband speed/tariff

As you can see from the checker results the expected range is 1/3mb and likely connection speed is 1mb  you are obviously a very long way from the exchange

are you able to post router stats?



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M5355
Beginner
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Message 9 of 13

Re: Broadband speed/tariff

Hi, 

not sure what stats look like, is it the event log?

it’s a home hub 5.

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M5355
Beginner
357 Views
Message 10 of 13

Re: Broadband speed/tariff

1. Product name:BT Home Hub
2. Serial number:+068543+NQ61522975
3. Firmware version:Software version 4.7.5.1.83.8.264 (Type A) Last updated 28/02/19
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 14:14:24
6. Data rate:288 / 576
7. Maximum data rate:1060 / 5408
8. Noise margin:27.0 / 35.8
9. Line attenuation:31.0 / 51.0
10. Signal attenuation:31.0 / 47.0
11. Data sent/received:52.9 MB / 482.0 MB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:No
14. 2.4 GHz Wireless network/SSID:BTHub5-PSWG
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:BTHub5-PSWG
19. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:Automatic (Smart Wireless)
22. Firewall:Default
23. MAC Address:90:72:82:a2:d4:2c
24. VPI/VCI:0 / 38
25. Modulation:G.992.1 Annex A
26. Latency type:Fast
27. Software variant:AA
28. Boot loader:1.0.0
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