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Message 1 of 2

Broadband speed varies at different hours of the day

Hi, does anyone else share my problem? Speed is reasonable in the morning, dips at lunchtime, drops catastrophically at about 3.00pm and is low to immobile for the rest of the day although I do strike lucky from time to time. Can't help noticing the afternoon drop coincides with children getting home from school. The speed in the afternoon and evening is frequently so slow that it isn't possible to open a site to do a speed check. It is only possible to work seriously in the morning. The slow speed affects television catch-up as well, and I can't use catch-up in the evening. I am not far from my exchange, and this is fairly recent and getting worse. So any advice welcome. And don't suggest infinity. We don't have this in north London yet...

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Distinguished Sage
Distinguished Sage
Message 2 of 2

Re: Broadband speed varies at different hours of the day

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).

are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem




test socket.jpg

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