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RosiePosy
Newbie
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Message 1 of 4

Broadband speed way below what was promised.

I have tried everything but my average speed is 11mb but when  I changed over from Sky Broadband I was promised a minimum speed of 17mb.  My average with Sky was around 23mb.

 

I have moved the hub around to no avail.

Any ideas?

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Broadband speed way below what was promised.

post hub stats if hh6 then advanced settings then technical log information

enter phone number and post results  remember delete number  https://www.dslchecker.bt.com/adsl/adslchecker.welcome

is you connection ok when using ethernet and only problem is wireless?

try quiet line test  dial 17070 option 2  should be silent and best with corded phone



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Distinguished Sage
Distinguished Sage
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Message 3 of 4

Re: Broadband speed way below what was promised.

@RosiePosy 

What broadband package are you on, as I have assumed its just standard broadband, judging by the speed you have mentioned?

 

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Moderator
Moderator
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Message 4 of 4

Re: Broadband speed way below what was promised.

Hi @RosiePosy,

Welcome to the Community and thanks for posting.

When you are running a speed test are you doing this on a wired or a wireless connection?

Can you also post the router stats?

Matt

 

Community ModeratorMatt
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