I reported a fault on April 2nd where the connection was intermittent, BT sent an engineer and he came and replaced the master socket with a pre-filtered one. This sped up my internet from around 40mbps down to around 60mbps down however the internet still frequently drops and recently the speeds have not been above 10mbps.
Do you have a phone connected to the socket? If so is it wired or wireless?
Dial 17070 select the option for Quiet Line Test and see if you get any noise, IF it's cordless u may get a hum that's fine.
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL
Someone may then be able to offer help/assistance/suggestions to your problem
Hi there, i dialed the number and I hear nothing I have a corded phone plugged into the pre-filtered master socket.
That's good. Can you post the rest of the information I requested
|Up to 15||--||8.5 to 19||Available||Available||--|
|Up to 15||Up to 1.5||8.5 to 19||Available||Available||--|
|Up to 7||--||6 to 8||Available||Available||--|