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Pedigree500
Contributor
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Message 11 of 15

Re: Broadband throttling

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@garybs29wrote:

@M_J_Packer the reason it won't have happened automatically is this major thing called covid going on


Is this also the same reason why it took you almost six months to post your (undoubtedly helpful) words of wisdom in response to M_J_Packer's post?

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garybs29
Recognised Expert
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Message 12 of 15

Re: Broadband throttling

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Never even realised it was from 6 months ago until you pointed it out 

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M_J_Packer
Beginner
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Message 13 of 15

Re: Broadband throttling

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We ordered Broadband and it was BT who gave us the changeover date. So they a) they should have been "bothered" and b) they should have completed the process without us having to ask a question on here going through a further "upgrade" stage. If you order broadband is it my job to do more things after the order has been submitted and approved by BT when they sit there silent without explanation??

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jman
Beginner
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Message 14 of 15

Re: Broadband throttling

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Is your package supposed to be more than 5Mbps? Then maybe you are being throttled - no idea.

However - the discrepancy between the numbers you are seeing (speedtest: 5Mbps vs download:625 KB/s) is to do with Mb vs MB.

When buying broadband, they advertise Mbps, this is mega BITs per second. 

When downloading things from the internet, eg Steam, they will show you MBps, mega BYTE per second.

 

8 bits = 1 Byte

5 Mb = 5000 bits

5000 Kbits / 8 = 625 KBytes

5 Mbps = 625 KB/s

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yorkspark
Contributor
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Message 15 of 15

Re: Broadband throttling

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After 13 months, its fair to say the op is sorted.


@jmanwrote:

Is your package supposed to be more than 5Mbps? Then maybe you are being throttled - no idea

Exactly - no idea, BT do not, and never have throttled speeds