Despite being 10 metres from houses with fibre broadband , BT/Openreach will not connect my property because it is an exchange only line. On a good day, I get 4 to 5 mbps down and 0.05mbps up. Ofcom have the Universal Service Obligation for a minimum of 10 mbps, but will I get it automatically or do I have to request it. If I have to request it, where do I address the request to?
bear in mind the 10mb connection includes that ability to get internet using mobile phone