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Distinguished Sage
Distinguished Sage
258 Views
Message 11 of 17

Re: Broadband unusable since Friday

if you are so dependant on your internet connecion for business use then maybe you should consider getting a business line probably better suited to your need and a better SLA



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Distinguished Sage
Distinguished Sage
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Message 12 of 17

Re: Broadband unusable since Friday

has your connection remained stable since last stats?  can you post current stats?



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Svenatenien
Beginner
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Message 13 of 17

Re: Broadband unusable since Friday

I can't load this page from the computer connected to my home hub. This is going through my mobile.

 

As to the business/home thing, perhaps you are right. My BT bill is typically £70/month, perhaps I could get a better deal somewhere else. I am out of contract.

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Svenatenien
Beginner
246 Views
Message 14 of 17

Re: Broadband unusable since Friday

Incidentally, what is an SLA?

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Distinguished Sage
Distinguished Sage
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Message 15 of 17

Re: Broadband unusable since Friday

SLA - service level agreement.  Residential with openreach is 3 working days after notification and business is better - but more expensive



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Svenatenien
Beginner
232 Views
Message 16 of 17

Re: Broadband unusable since Friday

How do you notify BT of a problem? Is there a phone number to call, or do you have to get the BT Speedtester to work before you can notify them? If it's the latter, being a business customer wouldn't do anything for me.

 

I have been trying to report this fault since Saturday now, and as far as I can tell nothing I have read has been seen by anyone from BT.

 

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Distinguished Sage
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Message 17 of 17

Re: Broadband unusable since Friday

This is a customer to customer self help forum posts made here do not go to BT although the forum is moderated by BT not every post is read you can call broadband faults on 08001114567
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