our broadband is very slow, we have a ping of 32, download of 1.66mb and upload of 0.36mb. This is way to slow, we should be recieving up to 17mb, we cant even watch bt sport or the BT box we have as it spends all the time buffering. A tech has come out and told us its ok and not a problem. But we basically aying for a service we cant use HELP, any help is much appreciated
Have you tried the quiet line test dial 17070 option 2 you should hear no noise if you can hear noise then it needs reporting to BT faults on 151 with no mention of broadband in the call are you connected to the test socket using a new filter
if using a hub 4 locate these lines located in the hub logs Lines should look like this 19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream 19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
The stats for the Home Hub 6 can be found on the Information page from http://192.168.1.254 then Advanced Settings -> Technical Log.
Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.