cancel
Showing results for 
Search instead for 
Did you mean: 
willow7524
Contributor
386 Views
Message 1 of 18

Broadband/wireless dropping out again after re-contract

Go to solution

Hi all

Just looking for any suggestions as to why my broadband is very unstable after re-contract ! I have let it settle for 4 weeks although no need to as everything is supposed to be exactly the same just readjusted price. Normally I always get around 14-17 Mbps but been struggling with anywhere between 0.5-14 Mbps but more around 5-6 Mbps.

other strange things have been hub throwing me off wireless and saying incorrect password and then can't do anything until reboot hub.

 

BTHub6 (smart hub).

Any help much apprciated

thanks

 

Mike

 

0 Ratings
Reply
17 REPLIES 17
Distinguished Sage
Distinguished Sage
375 Views
Message 2 of 18

Re: Broadband/wireless dropping out again after re-contract

Go to solution

Can you post hub stats. Advanced settings then technical log information 

has the hub firmware recently updated?  If so try factory reset by pressing recessed button on back and holding until lights flash about 20/30secs

any line noise? Dial 17070 option 2 should be silent and best with corded phone from test socket



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
375 Views
Message 3 of 18

Re: Broadband/wireless dropping out again after re-contract

Go to solution

Are you now using a different home hub?

Is there any noise on your phone calls?

0 Ratings
Reply
willow7524
Contributor
364 Views
Message 4 of 18

Re: Broadband/wireless dropping out again after re-contract

Go to solution

Thanks for the swift replies !

Quiet line test Good

These are the stats from hub just had to reset as couldn't get on wifi again. Looks good again now I think but give it 24hrs or so and will need to be rest again. Has run perfect for the last 18 months.

 

 

This is a list of your BT Smart Hub settings and current statistics.

Product name:Smart Hub
Serial number:+088044+1717006535
Firmware version:v0.09.06.05093-BT
Firmware updated:Tue Jul 10 20:23:09 2018
Board version:01
DSL uptime:0 days,00 Hours59 Mins46 Secs
Data rate:1.091 Mbps / 18.095 Mbps
Maximum data rate:1.091 Mbps / 17.756 Mbps
Noise margin:6.5 / 11.5
Line attenuation:8.9 / 19.2
Signal attenuation:8.5 / 17.1
VPI/VCI:0/38
Modulation:G.992.5(ADSL2+)
Latency type:Fast
Data sent / received:72.1 MB / 425.3 MB
Broadband username:bthomehub@btbroadband.com
BT Wi-fi:Activated
2.4 GHz wireless network name:BTHub6-QNGS
2.4 GHz wireless channel:Automatic (Smart Wireless)
5 GHz wireless network name:BTHub6-QNGS-5
5 GHz wireless channel:Automatic (Smart Wireless)
Wireless security:WPA2
Wireless mode:Mode 1
Firewall:Default
MAC address:
Software variant:-
Boot loader:0.1.6-BT (Fri Sep 9 10:05:09 2016
0 Ratings
Reply
willow7524
Contributor
363 Views
Message 5 of 18

Re: Broadband/wireless dropping out again after re-contract

Go to solution

Hi Keith 

 

same hub and quiet line test good 

 

thanks

mike 

 

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
354 Views
Message 6 of 18

Re: Broadband/wireless dropping out again after re-contract

Go to solution

Have you turned off smart setup

you have a good 18mb connection. You have split the wireless networks but I would also select channels manually rather than smart wireless



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
willow7524
Contributor
352 Views
Message 7 of 18

Re: Broadband/wireless dropping out again after re-contract

Go to solution

I will leave for a couple of days then repost as this is what happens when I reboot, it works fine for a limited amount of time.

Smart setup is on 

separate bands with 5Ghz turned as this causes many problems if turned on

 

thanks

mike

 

0 Ratings
Reply
willow7524
Contributor
346 Views
Message 8 of 18

Re: Broadband/wireless dropping out again after re-contract

Go to solution

And........... just got thrown from wireless Ahhh 🙈

0 Ratings
Reply
Moderator
Moderator
307 Views
Message 9 of 18

Re: Broadband/wireless dropping out again after re-contract

Go to solution

Hi @willow7524,

Thank you for posting.

I'm sorry you're experiencing issues with your connection. When the Wireless connection drop does that cause the Hub to restart? Or do you need to restart the Hub to reconnect?

Thanks

PaddyB

 

Community ModeratorPaddyB
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
288 Views
Message 10 of 18

Re: Broadband/wireless dropping out again after re-contract

Go to solution

you need to turn smart setup OFF

from your stats the 2.4/5ghz networks are split as can be seen with the '5' added to 5ghz network  I would leave it like that but I would also select the channels manually rather than auto select



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply