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Nicbas
Beginner
121 Views
Message 1 of 3

Broadband

The speed of my internet connection dropped down from 7-8 to 0.2-0.4 in the last 3 days ( day and night time ). Moreover the reuter get disconnected several times ( on/off )   No change at home, 1 device just.  BT customer support unable to explain.  Test tun and confirming low speed.  Can you please help ?

thanks 

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2 REPLIES 2
Distinguished Sage
Distinguished Sage
88 Views
Message 2 of 3

Re: Broadband

can you post stats from your router

try quiet line test  dial 17070 option 2  should be silent and best with corded phone

try using the test socket iwyh a filter even if you currently have a filtered faceplate as this should eliminate any internal wiring as causing the problem

test socket.jpg



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Nicbas
Beginner
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Message 3 of 3

Re: Broadband

Thanks !  This morning is back to work at an higher speed....

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