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rui789
Newbie
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Message 1 of 4

Bt Intertnet is so slow!

Since last week my internet has been running so slow. I can't watch videos on youtube or use netflix, and when browsing web pages it takes a good 2 minutes for the page to load. I'm on option 3 and yes I've restarted my hub. Also, checked the wires in the hub.

 

I ran a speedtest on http://www.speedtest.net/, here are my results.

 

 

 

What the hell is wrong?

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Bt Intertnet is so slow!

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

 

 

 

test socket.jpg



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rui789
Newbie
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Message 3 of 4

Re: Bt Intertnet is so slow!

08:17:19  10 May VOIP: [2.0A] [442838893912] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent

 

1. Best Effort Test: -provides background information. Download Speed 0.13 Mbps 0 Mbps 0.25 Mbps Max Achievable Speed Download speedachieved during the test was - 0.13 Mbps For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps. Additional Information: Your DSL Connection Rate :5.44 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM) IP Profile for your line is - 0.14 Mbps

 

Yes I connected using the ADSL filter.

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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Bt Intertnet is so slow!

From the brief information you have posted you are on adslmax up to 8mb. Your profile is rock bottom at 0.14mb probably due to router dropping connection or manual resets or both. Your profile should recover automatically if you can maintain connection 24/7 for 3/5 days with no more resets. See profile for speed here. 

check profile



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