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Beginner
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Message 1 of 11

Can't play GTA Online with SmartHub2 - how can I fix it? (I can play it through my phone's hotspot)

I've recently moved house.

I took my SmartHub2 with me and my BT service and (after weeks of unresolved line faults), BT finally got my broadband working at my new house.

While I was waiting for the faults to be repaired, BT sent me a Mini Hub.  I was able to play GTA Online on that (on 2Mbps speeds).

Now that the Smart Hub 2 is working, I'm getting 40Mbps speeds (sometimes faster) but GTA Online won't connect.

When it gives me "cannot connect to GTA servers message", I disconnect my BT connection and use the data from my Giffgaff phone - this works too.  So there is nothing wrong with my PC/Firewall/Game - just with the Smart Hub - every works fine unless I use this.

I've done a factory reset on the Smart Hub to see if that would fix it - no change. 

I've added the relevant ports to the portforwarding in the Smart Hub Manager to see if that resolved it - no change.

What is going on?  Why does everything in my house work except GTA Online?

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Beginner
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Message 2 of 11

Re: Can't play GTA Online with SmartHub2 - how can I fix it? (I can play it through my phone's hotsp

Should mention - this is on PC
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Distinguished Sage
Distinguished Sage
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Message 3 of 11

Re: Can't play GTA Online with SmartHub2 - how can I fix it? (I can play it through my phone's hotsp

have you turned of smart setup  

 

Turn Off smart setup

 

Check MYBT and make sure web protect is turned off

 

 

 

 

 

 

 



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Message 4 of 11

Re: Can't play GTA Online with SmartHub2 - how can I fix it? (I can play it through my phone's hotsp

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Beginner
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Message 5 of 11

Re: Can't play GTA Online with SmartHub2 - how can I fix it? (I can play it through my phone's hotsp

Thanks for the suggestion.

I've turned Smart Setup off.

Web Protect was already off.

No change - still not connecting.  Using my phone's data via it's "hotspot" for now but it seems ludicrous that this Smart Hub won't let me play the game.

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Beginner
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Message 6 of 11

Re: Can't play GTA Online with SmartHub2 - how can I fix it? (I can play it through my phone's hotsp

Especially as it was working 4 weeks ago in my last house (exactly the same router, same setup, same distance from the PC, etc)
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Distinguished Sage
Distinguished Sage
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Message 7 of 11

Re: Can't play GTA Online with SmartHub2 - how can I fix it? (I can play it through my phone's hotsp

Couple of other things you could try.

Disconnect the hub from line for about 30 minutes so that you get a different public IP address.

Try using Google DNS on your PC, 8.8.8.8 and 8.8.4.4

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Message 8 of 11

Re: Can't play GTA Online with SmartHub2 - how can I fix it? (I can play it through my phone's hotsp

Already had the Google DNS settings.

Will try to get another Public IP (have done this once already but not since turning off Smart Setup)

Trying to online game via a patchy 3G signal off my phone is making me lose the will to live
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Message 9 of 11

Re: Can't play GTA Online with SmartHub2 - how can I fix it? (I can play it through my phone's hotsp

Got a new Public IP address this morning (I checked - it's completely different).

No change - still can't connect

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Message 10 of 11

Re: Can't play GTA Online with SmartHub2 - how can I fix it? (I can play it through my phone's hotsp

just tried to connect to GTA online and black screen but it needed flashplayer to be active and once I activated flashplayer then I was able to access site



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