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Windsor1
Beginner
444 Views
Message 1 of 3

Cannot connect to server

So about 2 weeks ago our internet stopped working for the majority of sites on all our devices.
PS4 no longer connects at all.
Phones will connect but can't display most web pages, however some apps work like Facebook.
Laptops can connect, can get on to the odd sites. If we try a speed test or to go into any page we can't access it will say it can't connect to server. On a house mates computer it mentions it can't locate DNS.
Our landlord is trying to sort it but shock and horror, BT aren't exactly helpful!
Any help would be appreciated!
BT HH5 light is blue.
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XRaySpeX
Recognised Expert
431 Views
Message 2 of 3

Re: Cannot connect to server

Please post your full Home Hub router stats
Learn how from here Broadband Top Tips

 

Full router stats are key to any speed & connection issues.

 

Are all these devices you have issues with connected by WiFi? Do you have any wired devices & do they have the same issues?

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Windsor1
Beginner
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Message 3 of 3

Re: Cannot connect to server

Yes all wifi devices, I've tried connecting my laptop through an Ethernet cable but again same issues once connected by cable.
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