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Distinguished Sage
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Message 11 of 18

Re: Capped broadband speed after major fault on line

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Have you tried the quiet line test dial 17070 option 2 you should hear no noise if you can then it needs reporting to BT Faults on 151 but do not mention broadband in the call after any noise is resolved your broadband should improve
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spruzes
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Message 12 of 18

Re: Capped broadband speed after major fault on line

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I'll give that a go. In the meantime, my broadband has dropped to 928 Kbps. So irritating, I don't know why I bother to pay BT each month. Doesn't seem worth it.
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Distinguished Sage
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Message 13 of 18

Re: Capped broadband speed after major fault on line

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have the forum mods been in touch with you the quiet line test result is important as any noise on the line is going to cause connection problems with your broadband
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spruzes
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Message 14 of 18

Re: Capped broadband speed after major fault on line

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Tried the quiet line test... seems fine to me. As far as I can tell.

 

I've been back in touch with the mods again - I've just been at my neighbours, and he can stream movies with his Apple TV with barely a delay. Me? 4 hours + download time even at standard definition. He's certainly not running BT infinity - we can't get it here. Getting very tired of creaky old BT infrastructure - just can't rely on any sort of performance. Anyway, latest BT Home Hub 3 stats below. Note the low connection time - that's because the Hub crashed and needed a reboot.

 

Connection Information
Line state:Connected
Connection time:0 days, 16:50:26
Downstream:1.406 Mbps
Upstream:448 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Interleaved
Noise margin (Down/Up):12.5 dB / 18.0 dB
Line attenuation (Down/Up):42.5 dB / 27.0 dB
Output power (Down/Up):16.9 dBm / 11.9 dBm
FEC Events (Down/Up):196850 / 145
CRC Events (Down/Up):7961 / 163
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):38045 / 58
Error Seconds (Local/Remote):2198 / 65
 
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Distinguished Sage
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Message 15 of 18

Re: Capped broadband speed after major fault on line

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Most ISP's use the same BT wholesale infrastructure maintained by Openreach

Was there any noise at all on the quiet line test ? Even the slightest noise can cause problems.

This link may also help http://bt.custhelp.com/app/answers/detail/a_id/12666/~/improve-your-broadband-speed
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spruzes
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Message 16 of 18

Re: Capped broadband speed after major fault on line

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Turns out that, once the line was fixed, the major fault is with my home wiring - plugging my hub into the test socket (not the master socket - but the test socket behind the face plate) brings the speed up to 4.5Mbps and BT are resetting my line tonight which should bring it up to around 5Mbps - the best we can do in rural Hertfordshire until BT rolls out Infinity to the shires.

 

Anyway, thanks to all who helped, in particular the forum mods and to Trisha Downe at BT who's taken charge of me and my line.

 

Until Trisha, everyone I'd spoken to at BT was telling me that 1.5 - 2Mbps was the best I could hope for, and, I have to say the off-shore call centre people, though polite, had no useful information to hand whatsoever ('have you tried restarting your Hub?'; 'Yes!'; 'Do you want to try again...', etc...)

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Distinguished Sage
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Message 17 of 18

Re: Capped broadband speed after major fault on line

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glad to see you have now resolved your problem
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spruzes
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Message 18 of 18

Re: Capped broadband speed after major fault on line

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Alas I wrote too soon. Still using the test socket, and speed dropped back to 2.4Mbps after a stop speed of 6.9Mbps. Back with the BT specialists... Sigh.
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