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Message 1 of 4

Capped speeds, dropouts, unusable broadband

I had an issue before christmas of very low speeds but at least it was useable. The engineer turned up and found a fault with the line and switched me onto a new line from the exchange which boosted me from 2mbps to 6mbps which over the following few months rose to around 7mbps and has been fine for a good few months. 


The last few days I have had a terrible connection with drop outs and it resyncing at very low speeds (1.5-2mbps) with noise margins of up to 20db. Along with this the CRC and error seconds have been through the roof. I believe I have had the connection capped due to some fault or other.


The sync speed is now back up to 6.9mbps but running the wholesale speed test returns other ideas:


1. Best Effort Test:  -provides background information.

 Download  Speed
 0.63 Mbps
0 Mbps2 Mbps
Max Achievable Speed


 Download speedachieved during the test was - 0.63 Mbps
 For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
 Additional Information:
 Your DSL Connection Rate :7.14 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 1.25 Mbps




Any help?!

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Distinguished Sage
Distinguished Sage
Message 2 of 4

Re: Capped speeds, dropouts, unusable broadband

The problem is your profile is fown at 1.25mb due to the low speeds previously following the connection drops.  Your profile will recover automatically to the correct value for your current connection speed provided you maintain connection 24/7 for 3/5 days.  Your line is not capped but the result of disconnections

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Message 3 of 4

Re: Capped speeds, dropouts, unusable broadband

I do realise this however the problem is now that the router cannot remain connected for 3/5 days due to dropouts.


It has now resynced lower from 6.9mb to 6.5mb but the ip profile still remains at 1.25mb. 


Now I appreciate BT lower the IP profile due to disconnections however there has been no reason for the disconnections caused by me (ie we havent turned power off or disconnected the cable etc). We have, on our most recent engineer visit a few months ago, got a new split openreach faceplate which doesnt need a microfilter so I know that isn't a problem.


Any further suggestions?

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Distinguished Sage
Message 4 of 4

Re: Capped speeds, dropouts, unusable broadband

Have you tried the quiet line test dial 17070 option 2 you should hear no noise if you can then it needs reporting on 151 with no mention of broadband in the call
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