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Moderator
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Message 21 of 30

Re: Change from ADSL to ADSL2+

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Hi @Voucher ,

Sorry for any problems with the message. I've sent it again. If you click on the title it should open. If you're still having problems can you post a screen grab of what you're seeing?

Cheers

David

Community ModeratorDaveM
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Voucher
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Message 22 of 30

Re: Change from ADSL to ADSL2+

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Thank you, have now replied to private message. 

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Voucher
Aspiring Contributor
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Message 23 of 30

Re: Change from ADSL to ADSL2+

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I appreciate the help we are getting through the community, but Can someone tell me how long this will take please?  Thank you.

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Moderator
Moderator
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Message 24 of 30

Re: Change from ADSL to ADSL2+

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Hi @Voucher we do try to respond within 48 hours but we're running behind at the moment sorry. We have you're details here and will definitely get back to you once you reach the top of our queue.

Community ModeratorNeilO
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Voucher
Aspiring Contributor
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Message 25 of 30

Re: Change from ADSL to ADSL2+

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Thank you very much for your prompt reply.👍😀

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Moderator
Moderator
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Message 26 of 30

Re: Change from ADSL to ADSL2+

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Hi @Voucher  Thanks for sending over your details. I've placed the order to change you over to ADSL2 and this will complete tomorrow. Let me know if you notice the change in your connection and how it is performing.

cheers
John

Community ModeratorJohnC
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
Voucher
Aspiring Contributor
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Message 27 of 30

Re: Change from ADSL to ADSL2+

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Thank you so much ch. will let you know when it is completed.  I marvel at all the work that gets done here. 

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Voucher
Aspiring Contributor
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Message 28 of 30

Re: Change from ADSL to ADSL2+

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Our line has now been changed to ADSL2 and we have gone up with at least 2mb which in our nexk of the woods is enormous when you work from home. Thank you Annotation 2019-05-31 091959.png

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Moderator
Moderator
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Message 29 of 30

Re: Change from ADSL to ADSL2+

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Hi @Voucher  thanks for the update and good to hear of the improvement in your connection. Is it ok for me to close the case now?

Cheers
John 

Community ModeratorJohnC
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Voucher
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Message 30 of 30

Re: Change from ADSL to ADSL2+

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Yes please. 

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