My Mum has had BT Broadband using the old BT Voayager 220v router for many years, but it has recently packed in so I thought I would get the following ADSL router from Maplin as a replacement:
My Mum's PC is very old, so I had to find a router that could connect via USB (her PC has no ethernet ports)!
Now I'm not an expert by any means, but I thought I would be able to set it up to replace the old router without any problems.
After installing the relevant USB driver software, the disk that came with the router says that the router should be configured to work with any ISP.
I have followed all the steps, and the light on the router says it is connected to the internet. Also, when I have checked the list of connections on the PC is shows the router is connected fine.
Unfortunately each time I try to connect to the internet I just get a DNS error
Am I missing something simple, or is this the wrong type of router for the job? I have tried setting up the router manually without any joy.
I have searched the forums for a solution without any joy, and any help that you guys can provide would be most helpful.
I don't have immediate access to my Mum's PC, so it might be a few days before I can post back with any findings.
Thanking you in advance.
Solved! Go to Solution.
You need to make sure that there is a login name and password entered in somewhere, probably in the connection setup.
Use Login name firstname.lastname@example.org
Without that, you will not get Internet access.
Thanks Keith, I will give that a go when I visit tomorrow.
I seem to remember during setup that they asked for a password, but when I went through the process I used my brother's e-mail address with his actual sign in password (and not BT).
I will give this a go and let you knwo how I get on.
That will not work, it simply needs to be the generic one that I gave, as it has to end in @btbroadband.com
Its the same login for all users, as authentication is done against the phone line.
Just use the one I gave you, and it should be fine.
Its difficult to know what to suggest, as very few people use USB modems as most computers have a wireless or network card.
Its possible there is another option which is incorrect. What settings can you change during the setup, and what have you set them to?
have you considered buying a network card <£10 from well known aution site and fitting it into the pc. that way you could have a better ethernet connection and plug and play