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cath-needham
Beginner
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Message 1 of 16

Changing from ADSL to ADSL 2+

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Hi I've recently moved to a new house and the connection speed is terrible and unreliable. I've noticed that we are only on ADSL not ADSL 2+. The results from the DSL test show that this is available on our cabinet and should be much quicker than we currently have. Would it be possible to be moved onto ADSL 2+ at least to try it.

 

Thank you.

 

Telephone Number on Exchange PENISTONE is served by Cabinet 24

 

ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date     Left in JumperOther Offerings     Availability Date       Premise environmentStatus
WBC ADSL 2+Up to 15--8.5 to 18.5Available--------
ADSL MaxUp to 2--1 to 3Available--------
WBC Fixed Rate2----Available--------
Fixed Rate2----Available--------
ADSL Multicast------Available--------
Bridge TapU       
VRI--       
NTEFaceplate--       
Last Test Date01-01-2017       

 

1. Product name:BT Home Hub
2. Serial number:+068343+NQ41422751
3. Firmware version:Software version 4.7.5.1.83.8.236.1.2 (Type A) Last updated 05/07/17
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 08:52:41
6. Data rate:448 / 2144
7. Maximum data rate:1068 / 2272
8. Noise margin:19.0 / 9.4
9. Line attenuation:31.5 / 57.1
10. Signal attenuation:31.5 / 55.1
11. Data sent/received:915.7 MB / 34.6 GB
  
24. VPI/VCI:0 / 38
25. Modulation:G.992.1 Annex A
26. Latency type:Interleaved
27. Software variant:AA
28. Boot loader:1.0.0
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Distinguished Sage
Distinguished Sage
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Message 2 of 16

Re: Changing from ADSL to ADSL 2+

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Welcome to this user forum.

 

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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cath-needham
Beginner
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Message 3 of 16

Re: Changing from ADSL to ADSL 2+

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Thanks Keith for bringing it to their attention and for the quick reply

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Distinguished Sage
Distinguished Sage
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Message 4 of 16

Re: Changing from ADSL to ADSL 2+

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There is something wrong either with the estimate from dslchecker of the attenuation shown by the router which at 57db would only give adsl2 speed of about 3.5mb

 

are you using the test socket with a filter



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cath-needham
Beginner
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Message 5 of 16

Re: Changing from ADSL to ADSL 2+

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Hi,

 

Yes it's connected directly to the test socket with a filter.

 

Sadly even a adsl2 speed of 3.5Mb would be alot better that we get now. It barely gets to 1Mb

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Distinguished Sage
Distinguished Sage
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Message 6 of 16

Re: Changing from ADSL to ADSL 2+

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Do you get dial tone on your phone, and is the line quiet?

 

 

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cath-needham
Beginner
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Message 7 of 16

Re: Changing from ADSL to ADSL 2+

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Yes to both

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Distinguished Sage
Distinguished Sage
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Message 8 of 16

Re: Changing from ADSL to ADSL 2+

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Your router shows a connection speed of 2mb not 1mb. The 3.5mb I mentioned is connection speed not download speed



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cath-needham
Beginner
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Message 9 of 16

Re: Changing from ADSL to ADSL 2+

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Ok didn't realise there was a difference between download and connection speed. The 1Mb was from the bt speedtest website, it is currently showing 1.01 with the router saying connection speed of 1.3

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Distinguished Sage
Distinguished Sage
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Message 10 of 16

Re: Changing from ADSL to ADSL 2+

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You can see the data rate of 2mb in hub stats. 



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