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jamesl1001
Beginner
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Message 1 of 13

Changing line profiles to improve speed

Hi there,

 

I am a new BT customer and have recently moved into a new house and I'm not particularly happy with the internet speed.

 

Over on the TalkTalk forums, the moderators were able to change something called a "line profile" to adjust the balance between speed and stability.

 

Is this something that BT can do too?

 

Cheers,

James

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Distinguished Sage
Distinguished Sage
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Message 2 of 13

Re: Changing line profiles to improve speed

the mods are able to change latency from fast to interleaved or vice versa  fast being chosen latency for gamers but may make conenction less stable

 

if you have a hh4 go to hub manager then troubleshooting then helpdesk and post stats

 

enter phone number and post results  remember to delete number  https://www.btwholesale.com/includes/adsl/main.html



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jamesl1001
Beginner
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Message 3 of 13

Re: Changing line profiles to improve speed

Are they the only two options, fast and interleaved?

 

Attached below are the screenshots of the info requested.

 

Could you explain to me the products in the brown table?

  1. What is my current max speed meant to be?
  2. What is being made available on 14th October and how will that affect me?
  3. Is the line being upgraded to fibre on 14th October?

Thanks for your super quick reply!

 

 

 

BT BROADBAND AVAILABILITY CHECKER

1.png

 

 

HOME HUB 4 HELPDESK

2.png

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Distinguished Sage
Distinguished Sage
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Message 4 of 13

Re: Changing line profiles to improve speed

FTTC is fibre to the cabinet and that is scheduled to be avialable in October as cabinet requires a capacity increase but possible speed is bewteen 13.5/20mb whereas your existing conenction on adsl2 has estimate of up to 17mb

 

are you conencted to the test socket?  if not can you connect to test socket with a new filter  test socket.jpg

 

try quiet line test  dial 17070 option 2  should be quiet and best with corded phone

 

if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream



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Distinguished Sage
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Message 5 of 13

Re: Changing line profiles to improve speed

you will only get a fibre service if you place an order for it you are not moved automatically to fibre services
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jamesl1001
Beginner
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Message 6 of 13

Re: Changing line profiles to improve speed

@imjolly

Thanks for the explanation, makes sense now!

So considering I am getting 2-4Mb you can see why I'm not very satisfied! Smiley Wink

 

I am now connected to the test socket with the second filter that came with the hub.

BT speed test results:

Down: 3.57

Up: 0.54

Ping: 40.88

 

Unfortunately I don't have a landline phone to test with at the moment. Once I find one I will post the results here.

 

I'm in bthomehub.home -> Troubleshooting -> Event Log.

Which category would the DSL noise margin and line rate be under?

 

@john46

Yes of course. I presume BT will provide the option to upgrade (for extra fees) once it is available if we so wished?

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Distinguished Sage
Distinguished Sage
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Message 7 of 13

Re: Changing line profiles to improve speed

you should see the 2 lines when hub last conencted to the internet  if your line is stable then check internet connection time as that will tell you where to look



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jamesl1001
Beginner
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Message 8 of 13

Re: Changing line profiles to improve speed

Found them:

 

18:11:10, 17 Sep. (67574.810000) DSL noise margin: 5.90 dB upstream, 3.20 dB downstream

18:11:09, 17 Sep. (67573.880000) DSL line rate: 678 Kbps upstream, 4056 Kbps downstream

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Distinguished Sage
Distinguished Sage
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Message 9 of 13

Re: Changing line profiles to improve speed

If you are connected to the test socket then are all your other sockets 'dead'?  Your connection speed is well below your estimate from dslchecker so what estimate did you get when you joined BT

 

looks like you need to phone customer services and get engineer visit as your connection is well below estimate



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jamesl1001
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Message 10 of 13

Re: Changing line profiles to improve speed

If I remember correctly, I was told we'd get between 3 and 9Mb.

Half the time it is below 3Mb.

 

I shall call customer service and see what they can do.

 

Is it worth switching to fast latency and trying that first?

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