Hi - really hoping someone can help with this..
For several years now we have had ongoing internet problems. Typically this is a drop in overall performance (some times total or intermittent loss) and further performance dips during busy periods. I have lost count of the number of times that we (and our neighbours) have had engineers out to "fix" faults. However, on every occassion the fix provides only temporary relief, and quite often results in a knock-on fault for one of the neighbours. I currently have an open complaint with BT following a recent drop in service and 2 failed attempts to "fix" things.
We are an isolated group of houses (10) in a rural location and a reasonable distance from the main exchange so we are unlikely to obtain and don't expect impressive speeds - we also share the incoming line and cabinet with a depot office for the Environment Agency. I suspect that congestion (and/or preferential bandwidth diversion to the EA depot) could be a major factor in our restricted/poor internet service, but is there anything we can do to check or get BT or BT Wholesale to do about this? They only seem interested when there is a fault and then close the issue when it is "fixed" leaving us on a merry-go-round of frustration with seemingly no other options.
We pay for faster broadband and have been told by BT that our line should support speeds up to 15mb. However, our download speed is typically around 4-6mb. We are currently experiencing amazing speeds of up to 7mb at present due to combination of the recent cabinet "fixes" and an upgraded router. However, our upload speed is the crippling factor - max of 0.4 and quite often around 0.2 or below. BTW speed and diagnostic test suggest we should be able to get up to 2mb/s upload speeds. I have read about moderator involvement in similar cases and really hope that something is possible in this instance. Otherwise, with an increasingly data reliant family, moving might be the only other option.
can you post stats from your router if hh6 then advanced settings /technical log information
if hh5 then troubleshooting then helpdesk
can you enter your phone number and post results remember delete number http://dslchecker.bt.com/adsl/adslchecker.welcome
try quiet line test dial 17070 option 2 should be quiet and best with corded phone
are you currently using the test socket with a new filter to see if that helps
can you run btspeedtester and when first test completes then run diagnostic test and post results
BT Diagnostic and availability checker results below - thanks.
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateLeft in Jumper High Low High Low Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability Date ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date Left in JumperOther Offerings Availability Date Premise environmentStatus
|VDSL Range A (Clean)||8.9||5||1.2||0.8||3.4||Available||Available||--|
|VDSL Range B (Impacted)||8.5||2.3||1.2||0.5||1.7||Available||Available||--|
|FTTP on Demand||330||30||--||Available||--||--|
|WBC ADSL 2+||Up to 7.5||--||6.5 to 8||Available||--||--|
|WBC ADSL 2+ Annex M||Up to 7.5||Up to 1||6.5 to 8||Available||--||--|
|ADSL Max||Up to 7.5||--||6.5 to 8||Available||--||--|
|Last Test Date||15-03-2018|
1. Best Effort Test: -provides background information.
|0 Mbps||7.86 Mbps|
Max Achievable Speed
| Download speedachieved during the test was - 7.75 Mbps|
For your connection, the acceptable range of speedsis 5.5 Mbps-7.86 Mbps .
IP Profile for your line is - 7.86 Mbps
2. Upstream Test: -provides background information.
|0 Mbps||2 Mbps|
Max Achievable Speed
|Upload speed achieved during the test was - 0.31Mbps|
Upstream Rate IP profile on your line is - 2 Mbps
from btspeedtester results you appear to be on fibre connection not adsl as shown by up profile of 2mb - probably confirmed by router stats
as you can see from dslchecker results you are getting about top of estmates speed due to your distance from the street cabinet and fibre is marginally better than an adsl connection again due to your distance from the exchange
Thanks for responses,
Pretty certain we are not on a fibre connection.
As posted, I am not dissatisfied with download speeds at present, it is the upload speeds that I am most concerned with.
faster broadband as it was is actually infinity fibre conenction just at the time you started package BT did not market infinity where the down speed was less than 15mb - just like yours
so I think you are on old style infinity 1 or faster broadband as it was - you cannot get a 2mb up profile on adsl conenctions with BT only fibre
Thanks again for your response - you clearly know more than me so I am grateful for your knowledge, but I am unclear on your verdict regarding our connection - so some more info..
As I understand it, the main exchange in the village is fibre enabled. However the line out towards our properties is copper cable to a small cabinet beside the depot/office. The cable from this point to our property is also normal copper cable. I do not know what cable services the depot.
It is congestion/bandwidth diversion at this small cabinet that I suspect is causing our unstable connection and limiting our upload speeds. Do you think this is likely or are you suggesting that upload speeds of around 0.2-0.4 and drops in overall performance is the best we are ever likely to get?
Thanks in advance!
stats from your hub would help - which version of hub do you have?
Up until this week a HH5, but now have a netgear nighthawk d7000 in an attempt to mitigate upload issues using QOS functionality.
Not sure what stats are needed, but I can try and find them?