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Prh66
Contributor
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Message 1 of 10

Connecting at lower speed

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Hi

 

As of the last few, weeks my connection has slowed, i used to connect at around 12mbps now it is down to around 9mbs, i have noted that BT have been doing some work in my street, could they have inadvertantly caused my internet speed to drop?.

Thanks

Paul

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9 REPLIES 9
Distinguished Sage
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Message 2 of 10

Re: Connecting at lower speed

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Hi Welcome to the community forums

Have you tried the quiet line test dial 17070 option 2 you should hear no noise if you can hear noise then it needs reporting to BT faults on 151 with no mention of broadband
in the call are you connected to the test socket using a new filter


if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

if using the hub 6 locate the information page in the hubs advanced settings and post the results back


Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down.

This test must be done with a wired connection.

http://speedtest.btwholesale.com/

once you have posted the information asked for then the community members can help you more

Thank You
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Prh66
Contributor
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Message 3 of 10

Re: Connecting at lower speed

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Hi

 

Quite line test is fine

Speed tests below

Cheers

Paul

2016-09-10.png2016-09-10 2 - Copy.png

 

Hub lines

 

07:17:32, 09 Sep.( 106.700000) DSL noise margin: 6.00 dB upstream, 13.70 dB downstream
07:17:31, 09 Sep.( 105.790000) DSL line rate: 1112 Kbps upstream, 9400 Kbps downstream

 

1.png

 

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Distinguished Sage
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Message 4 of 10

Re: Connecting at lower speed

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once you can maintain and post back 3/5 days stable connection of your hub the forum mods can arrange a noise margin reset which will increase your speed back towards the speed you had before
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Prh66
Contributor
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Message 5 of 10

Re: Connecting at lower speed

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Hi

 

Will post back in three days, many thanks

 

Paul

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Prh66
Contributor
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Message 6 of 10

Re: Connecting at lower speed

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Hi

As asked for..

3 days connected

Cheers

Paul

44.png

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Distinguished Sage
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Message 7 of 10

Re: Connecting at lower speed

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I have asked a forum moderator to help you they will post their contact link here
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Moderator
Moderator
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Message 8 of 10

Re: Connecting at lower speed

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Hi @Prh66,

 

We'll take a look into it for you. You can reach us by clicking on my user name and then on contact the mods. We'll get back in touch with you over the next 5 working days.

 

Thanks

 

DanielS

Community ModeratorDannyS
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Prh66
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Message 9 of 10

Re: Connecting at lower speed

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Thanks.

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Moderator
Moderator
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Message 10 of 10

Re: Connecting at lower speed

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Hi @Prh66,

 

I'm glad I was able to get this sorted for you. Thanks for letting me know. Post back if you have any other problems and we'll be happy to help.

 

Cheers

 

David

Community ModeratorDaveM
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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