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Contributor
Posts: 86
Registered: ‎23-06-2011
0 Ratings
Accepted Solution

Connection dropping out

Hi, This is the results john46 asked for in a previous post. I dont really know what I am looking for or what is good or bad so hopefully you can shed some light on them.

ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:38:56
Downstream
5,174 Kbps
Upstream
1,062 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
3.6 dB / 5.9 dB
Line attenuation (Down/Up)
48.0 dB / 22.7 dB
Output power (Down/Up)
0.0 dBm / 13.0 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
446566 / 4294967232
CRC Errors (Down/Up)
38 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
23

 Theese are from the speedtester test.

	
FAQ

Results Image not loaded

Test1 comprises of two tests

1. Best Effort Test: -provides background information.

	Download  Speed
	4179 Kbps
 	
0 Kbps	7150 Kbps
Max Achievable Speed

 Download speedachieved during the test was - 4179 Kbps
 For your connection, the acceptable range of speeds is 2000-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :5174 Kbps(DOWN-STREAM), 1061 Kbps(UP-STREAM)
 IP Profile for your line is - 4564 Kbps

2. Upstream Test: -provides background information.

	Upload Speed
	810 Kbps
 	
0 Kbps	1061 Kbps
Max Achievable Speed

>Upload speed achieved during the test was - 810 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 1061 Kbps

 I have got the filter pluged into the test socket as bt said it might be the iplate that was causing the problem but it hasnt made any differerence. I have tried the quiet test but only have a cordless phone so was unsure how much of a hum there should be I will try and borrow a corded phone and check again. I dont know if its connected but my son always gets a strict nat type on his ps3 on all the call of duty games the only one he doesnt is modern warfare 2 where it open. Thanks foe any help you can give.

Distinguished Sage
Posts: 42,467
Registered: ‎27-01-2010
0 Ratings

Re: Connection dropping out

Its probably the low noise margin which causing the dropouts.

 

Take a look here Noise margins

 

I assume that the hub reconnected 38 minutes ago?

-----------------------------------------------------------------------------------

Forumhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

Contributor
Posts: 86
Registered: ‎23-06-2011
0 Ratings

Re: Connection dropping out

Hi, Yes the hub reconnected then after a flashing orange broardband light. I didnt press the reset button just let it sort itself out. I will try to unplug if from the phone line when it does it like the link said. Does everything else I posted look ok?

Distinguished Sage
Posts: 61,769
Registered: ‎21-06-2010
0 Ratings

Re: Connection dropping out

Hi yes as Keith has posted it could be your low noise margin that is causing the drop outs other then that they look ok

john46 | BT.com Help Site | BT Service Status
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Contributor
Posts: 86
Registered: ‎23-06-2011
0 Ratings

Re: Connection dropping out

Been trying over last week but no joy sometimes the noise margin shows 2.3 so think I will get in touch with bt and see what happens
Distinguished Sage
Posts: 42,467
Registered: ‎27-01-2010
0 Ratings

Re: Connection dropping out


lobsterboy1 wrote:
Been trying over last week but no joy sometimes the noise margin shows 2.3 so think I will get in touch with bt and see what happens

Try the broadband help desk first. If you get no luck, then return here and we can suggest another option.

-----------------------------------------------------------------------------------

Forumhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

Contributor
Posts: 86
Registered: ‎23-06-2011
0 Ratings

Re: Connection dropping out

Hi, Phoned the help desk on 17/02/12 after an hour and half on phone they told they were getting conflicting results from the tests they were running and were raising it to a higher level and someone would be in touch. No one has been in touch but the noise margin seems to be around 4.5 most of the time, But am I am on the afters shift this week so can only check it in the morning between 9-12 or after 11pm so don't know if it will drop in the evening. After reading about on the forum and seeing what settings are in the hub, in the event log there is a message that shows every few hours its "09:14:12  21 Feb FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 74.221.212.66 Dst ip: 109.156.151.7 Type: Destination Unreachable Code: Port Unreacheable" any idea what this means. Cheers 

Distinguished Sage
Posts: 61,769
Registered: ‎21-06-2010

Re: Connection dropping out

Hi As you have had no luck with the help line I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days

They are a UK based BT specialist team who have a good record at getting problems solved


john46 | BT.com Help Site | BT Service Status
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Contributor
Posts: 86
Registered: ‎23-06-2011
0 Ratings

Re: Connection dropping out

Hi, I have contacted them on the link you gave thanks.

 

Distinguished Sage
Posts: 61,769
Registered: ‎21-06-2010
0 Ratings

Re: Connection dropping out

ok just wait for them to reply to you

john46 | BT.com Help Site | BT Service Status
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