For a few months now I've been getting consistently slow broadband speeds - between 1 and 2 Mbps download and 0.02 to 0.03 Mpbs upload speed. When I first moved to BT at the current address I was getting at least 4 to 6 Mbps download without any problems. It's got to the point where the broadband is unusable if there is more than one person online in the house so I'm now considering my options, but thought I'd see if anyone here can help before I move / upgrade.
Some details that might help:
I'm also attaching screenshots of speed test results, diagnostics and router stats.
I noticed that the IP Profile for our line is 1.97 Mbps which seems very low given that in theory I should able to get 7-8 Mpbs.
Any help gratefully received!
Solved! Go to Solution.
try connecting with a new filter to the test socket if you have an NTE5 master
try 1 factory reset of the hub by pressing the recessed button on back and holding until lights flash
then repost your stats
Thanks for the replies.
I've got a non NTE5 master socket so no test socket for me to try, but I have tried a different filter + a hard reset of the hub which doesn't seem to have made a difference. Worth nothing that the diagnostics step of the speed test won't complete due to an error so I can't get all of the details this time round.
Screen shots of the router stats and relevant logs are attached.
Happy to go out a pick-up a cheap phone if required. Let me know if there is anything else I can try before that.
looks like a line problem but without quiet line test cannot tell if you need a phone enineer to fix a noise problem or a broadband engineer - but certainly one of them