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Constant disconnecting with HomeHub1

I've recently started having problems with my BT HomeHub1 and i'm stumped on what to do with this.

 

All devices connected to the homehub are thrown off in random intervals at the same time, and the broadband connection drops out of the list of wireless networks available in the area.  But the lights on the hub remain the same, saying that it is still connected to the internet.

 

When I reset the homehub and let it load, it connects but then disconnects again and this problem repeats between 10 minutes to an hour.

 

There are no problems in my area when I checked the site

I tried the quiet line test and i've heard no crackling noise.

I tried finding that ADSL Line Status for homehub1 but there is no guide to get to that screen.

 

If anybody could help guide me into how to sort this out I would greatly appreciate it. Thanks.

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Constant disconnecting with HomeHub1

Its most likely a fault with the HH1 or its power unit. I have a HH1 and am on my second power unit.

 

This guide will tell you how to get to the ADSL stats ADSL Statistics

 

Or for a direct link, use this BT Home Hub 1 - DSL Connection

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