Thanks Keith, that makes sense! We have been told we're getting a build up of errors and had to restart our router yesterday to see if they cleared. I'll keep you updated, really appreciate all of the help 🙂
Hi @clbone I called earlier sorry I missed you. I know that one of the team of broadband experts who help us has been in touch with you and is dealing with this fault for you. I just wanted to check how things have progressed at your end.
Hi @clbone I called earlier and left a brief message; sorry I missed you. You may not have seen my post from yesterday as your thread had been moved in error. Will you post back and let me know how your broadband connection is performing now since the changes on the line and new hub.
Hi @clbone Sorry you were not told that another hub was on it's way to you. The reason is that the hub 6A is from a different manufacturer than the previous BT Hubs you have tested. They are looking to eliminate this the possible cause of the issue. If you could connect it up and test over the bank holiday weekend and post back and update me that would be a great help.
I was only able to change it yesterday and if anything it has been worse 😞 I was struggling to use the internet yesterday without doing anything intensive.