We're extremely dissappointed, we had the Openreach engineer around today and were told that they were going to change some equipment at the exchange. He then phoned to say that he didn't have authorisation to do this and that they cannot see any errors. This is extremely frustrating for us, we've been paying for a service and have not been getting it for over a year. We're disrupted if we try to work from home, even when we're not trying to do anything intensive. We are not able to connect mobile phones to the broadband as any form of uploading just halts the line for everyone.
Your engineers have managed to replicate the issue, so we know that there is a problem and you can see from the stats I've posted that there is a serious issue. We've been told that we aren't entitled to your mobile router while this issue is being looked into, however if we do not get some resolution I will be going to the ombudsman because we are tied into a BT exchange with no alternative.
Hi @clbone thanks for confirming that after a lot of work the broadband experts helping with your issue have resolved the fault. I've been trying to get in touch with you over the last week without success. Please would you check you Private Messages and get back to me so I can wrap things up for you.