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shimmerless
Beginner
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Message 1 of 6

Constant disconnects

Hi all,

 

We've been having a recent spate of disconnects. They seem to get worse in the late evening, but bad periods have happened during the working day too. We're on a BT Homehub 2.0 wireless box, with one laptop running on the wireless and anothe running through an ethernet line. Both go down whenever the Internet does; the disconnects can last from two or three minutes to a full half hour or more.

 

The error is usually a DNS lookup, however flushing the DNS cache does nothing to help. Restarting the router has no real effect and the line is already connected to the test socket.

 

Any help would be much appreciated.

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Distinguished Sage
251 Views
Message 2 of 6

Re: Constant disconnects

Hi Welcome to the community forums

Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html

once you have posted the information asked for then the community members can help you more


Thank You


This is a customer to customer self help forum the only BT presence here are the forum moderators

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shimmerless
Beginner
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Message 3 of 6

Re: Constant disconnects

ADSL line status
Connection Information
Line stateConnected
Connection time0 days, 00:08:26
Downstream12,940 Kbps
Upstream1,159 Kbps
 
ADSL Settings
VPI/VCI0/38
TypePPPoA
ModulationG.992.5 Annex A
Latency typeFast
Noise margin (Down/Up)8.6 dB / 5.8 dB
Line attenuation (Down/Up)31.5 dB / 15.0 dB
Output power (Down/Up)19.4 dBm / 1.7 dBm
Loss of Framing (Local/Remote)0 / 0
Loss of Signal (Local/Remote)0 / 0
Loss of Power (Local/Remote)0 / 0
FEC Errors (Down/Up)0 / 0
CRC Errors (Down/Up)3 / 32
HEC Errors (Down/Up)4 / 0
Error Seconds (Local/Remote)2 / 0
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Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: Constant disconnects

from your stats the noise margin is a bit higher than normal 6db but apart from that there is nothing obvious due to short connection time

 

can you repost the stats later this afternoon or tonight and assuming it has not dropped connection it will a better idea of errors



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bazza21
Contributor
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Message 5 of 6

Re: Constant disconnects

Babes, just ditch the BT home hub and get your own modem and router. i had constant disconnections for months, even the BT engineer couldnt figure it out. I changed to a TP link modem and Airport Extreme router and no problems since then, cant believe I didnt try sooner.

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Distinguished Sage
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Message 6 of 6

Re: Constant disconnects

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