We've been having a recent spate of disconnects. They seem to get worse in the late evening, but bad periods have happened during the working day too. We're on a BT Homehub 2.0 wireless box, with one laptop running on the wireless and anothe running through an ethernet line. Both go down whenever the Internet does; the disconnects can last from two or three minutes to a full half hour or more.
The error is usually a DNS lookup, however flushing the DNS cache does nothing to help. Restarting the router has no real effect and the line is already connected to the test socket.
Any help would be much appreciated.
Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
This is a customer to customer self help forum the only BT presence here are the forum moderators
|ADSL line status|
from your stats the noise margin is a bit higher than normal 6db but apart from that there is nothing obvious due to short connection time
can you repost the stats later this afternoon or tonight and assuming it has not dropped connection it will a better idea of errors
Babes, just ditch the BT home hub and get your own modem and router. i had constant disconnections for months, even the BT engineer couldnt figure it out. I changed to a TP link modem and Airport Extreme router and no problems since then, cant believe I didnt try sooner.