Same issues as before - see previous posts.
Even with Home Hub 6 - connection keeps dropping out and disconnecting at random times during the day. Very frustrating as we've had 2 techicians and 1 (very helpful) support worker. Can this be looked into please?
Hi @Flareon93 Sorry you are still experiencing drops in your connection since the last fault.
I take it the line is still silent on the 17070 check for noise.
As you now have a Smart Hub (hub 6) please go to hub manager then advanced then technical log and post the stats. http://bthomehub.home/
This is a list of your BT Smart Hub settings and current statistics.
BT Hub 6A
0 Days, 1 Hours 6 Minutes 15 Seconds
448 Kbps / 6.11 Mbps
1236 / 7108
25 dB / 7.7 dB
29.5 dB / 45.5 dB
45086 MB Uploaded / 46255 MB Downloaded
Smart (Channel 6)
Smart (Channel 36)
Hi @Flareon93 Thanks for posting that information.
We will be happy to have another look at your connection if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.
Thanks for taking my call this morning. As discussed, I've added interleaving to try and stabilise the connection. You should see a change over the next few days. I'll be in touch on Monday to follow up.
I tried calling today, sorry I missed you. I've received the engineer report which confirms a REIN issue which has been referred for investigation. I'll be in touch as soon as I have any further updates for you.
Now that we established that there is nothing we can do with our situation due to the RAINN (sp?) situation, it seems ONCE AGAIN that our speed was being looked after at a nice steady pace by technicians but once again the speeds have dropped back down to below 1.0 if we're lucky and our internet keeps dropping out to orange again for long periods.
Now that we know we can't do anything to fix our issues, can we least be monitered to have a decent speed like you have done in the past after each time I have repored a issue, it is very frustrating when we have people working from home.