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shawrangutan
Contributor
196 Views
Message 1 of 5

Could my Archer VR400 router be causing high packet loss / reduced internet speed?

Hi,

 

I've been experiencing fluctuating internet speeds and line drop outs for months. Currently when I play games I received constant notifications in-game saying I am getting severe packet loss. We finally had a BT engineer come round yesterday who reported nothing wrong with our wiring, and recommended I switch out the phone line splitter - I did this, but it has not brought our net speed to what I used to experience (used to get consistent 10mbps, now it's typically around half that) and still getting high packet loss.

 

I can't see how it could be anything other than my router at this point. Is that possible?

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4 REPLIES 4
Distinguished Sage
Distinguished Sage
193 Views
Message 2 of 5

Re: Could my Archer VR400 router be causing high packet loss / reduced internet speed?

Can you post stats from your router

have you tried using the test socket with a filter to see if connection improves

enter phone number and post results remember delete number  http://www.dslchecker.bt.com/



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Distinguished Sage
Distinguished Sage
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Message 3 of 5

Re: Could my Archer VR400 router be causing high packet loss / reduced internet speed?

Is your phone line working, and is there any noise on your phone calls?

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shawrangutan
Contributor
162 Views
Message 4 of 5

Re: Could my Archer VR400 router be causing high packet loss / reduced internet speed?

I have not tried the test socket, I'll give it a go tomorrow. See if you can make anything of these numbers though! Let me know if you want to see any other stats.

 

speed test.JPG

 

dsl.JPG

adsl checker.JPG

 

 

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shawrangutan
Contributor
159 Views
Message 5 of 5

Re: Could my Archer VR400 router be causing high packet loss / reduced internet speed?

Landline phone is working perfectly, no static or noise on the line - just did the quiet lline test to confirm.

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