cancel
Showing results for 
Search instead for 
Did you mean: 
TacticianR
Aspiring Contributor
1,271 Views
Message 1 of 14

Crazy Ping Spikes over 1500 ms when starting to game or randomly throughout the day / night

Hello,

I've been having trouble with my internet connection for a few months now and the connection keeps getting worse and worse so I made this forum post. Most of the time when I decide to hop on a online game my internet at one point or another has extremely irregular ping spikes ranging between 300 - 4000ish ping making even regular tasks like loading google take ages to load. Of course this means I can't play at all as any online game rubberbands like mad. This can last a few minutes if I'm lucky or hours. I downloaded a program called Pingplotter to get some data showing a regular day trying to play a game on my ps4. I have put the link here - https://gyazo.com/2252e6830e1bc63a1a97942352205c24 - that shows some of the results done today.

 

I have also used a website online called netmeter to see how the ping is during the day and here are some of the results that showed spikes or terrible connection - https://gyazo.com/070c4a1ddcb37bf9eb09fea3648660a5https://gyazo.com/00e1a47829d0fd6744e44f087ab72832https://gyazo.com/ebe5b858c8b1c97992e0fcd8a09e7dd6 -

 

I've tried the following: Calling BT multiple times (Which either mostly resulted in nothing,them 'reseting the box' or us turning it off and on when they ask.) I did get a new BThub 4 from them just 2 days ago which I'm using now but if anything right now its been the worse it has ever been. I've bought a new phone line, I've tried 3 different hubs (2 bthub 4s and 1 bthub 6), I've tried different channels when asked to on the phone which didn't help. I've tried turning the box of and unplugging for a while which didn't help. I've tried turning everything off that uses the internet which didn't help. I can't really think of anymore things I've done from the top of my head but if you guys got any ideas that'd be great.

 

Honestly, if I can't get this fixed where I just have a reliable internet connection I'll have to consider leaving bt and going to another ISP because this kind of service is in my opinion unacceptable. If anyone can help me please leave a post with your ideas and thoughts because I don't know how to proceed at the moment.

Thank you for reading.

0 Ratings
Reply
13 REPLIES 13
Distinguished Sage
Distinguished Sage
1,259 Views
Message 2 of 14

Re: Crazy Ping Spikes over 1500 ms when starting to game or randomly throughout the day / night

Can you post some information from the hh4  Thisbe will help http://www.kitz.co.uk/adsl/frogstats.php

 

are you using ethernet or wireless?

 

try quiet line test. Dial 17070 option 2. Should be quiet and best with corded phone

 

enter your phone number and post results. Remember to delete number https://www.btwholesale.com/includes/adsl/adsl.htm



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
TacticianR
Aspiring Contributor
1,255 Views
Message 3 of 14

Re: Crazy Ping Spikes over 1500 ms when starting to game or randomly throughout the day / night

Thank you for responding, here is what you asked for.

ADSL Checker - https://gyazo.com/ff52c4795605c4e226ac20728f2fff10

Quiet line test - Couldn't hear anything on the phone.

Ethernet or wireless? - Ethernet cable for my pc and wireless for my ps4; both have the same issues.

Information from HH4 - 

https://gyazo.com/7ba47632d402fa0d5d9deb13f21725b4

https://gyazo.com/bf39008b6538f674063aea66f88e08b3

 

0 Ratings
Reply
TacticianR
Aspiring Contributor
1,227 Views
Message 4 of 14

Re: Crazy Ping Spikes over 1500 ms when starting to game or randomly throughout the day / night

Hello,

I wanted to also show you these results I got just now before going to sleep.

I just recorded these results with pingplotter: - https://gyazo.com/d25810edf19188953d99e077856db0b8 -

I just went on a new game with a friend at around 22:36 and bang like clockwork the internet goes completely mad, over 2500ms.

I'll be waiting for your reply and I'll be back on tomorrow. Thanks again.

 

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
1,221 Views
Message 5 of 14

Re: Crazy Ping Spikes over 1500 ms when starting to game or randomly throughout the day / night

It Is better to post the information on the forum instead of links to the information as it means you have to leave the thread to read the link and then come back the backwards and forwards when trying to help is annoying and better if the information is included in the thread - thanks



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
TacticianR
Aspiring Contributor
1,180 Views
Message 6 of 14

Re: Crazy Ping Spikes over 1500 ms when starting to game or randomly throughout the day / night

2252e6830e1bc63a1a97942352205c24.png

This one shows the internet yesterday via pingplotter.

d25810edf19188953d99e077856db0b8.png

This image shows another pingplotter graph but around 22:36 I started to play a new game online with a friend and like clockwork I got heavy spikes.

00e1a47829d0fd6744e44f087ab72832.jpg

070c4a1ddcb37bf9eb09fea3648660a5.jpg

ebe5b858c8b1c97992e0fcd8a09e7dd6.png

These three graphs are from pingmeter during a typical day when I notice the spikes.

ff52c4795605c4e226ac20728f2fff10.png

This is the ADSL test you wanted to see.

bf39008b6538f674063aea66f88e08b3.png

7ba47632d402fa0d5d9deb13f21725b4.png

This is the information from my hub you wanted to see.

Quiet line test - Couldn't hear anything on the phone.

Ethernet or wireless? - Ethernet cable for my pc and wireless for my ps4; both have the same issues.

 

Sorry about that I'll be posting all the images here instead then, I didn't know how to post images to the forum.

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
1,167 Views
Message 7 of 14

Re: Crazy Ping Spikes over 1500 ms when starting to game or randomly throughout the day / night

that makes it far easier thanks

 

this may help for future  https://community.bt.com/t5/help/faqpage/faq-category-id/images#images



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
TacticianR
Aspiring Contributor
1,164 Views
Message 8 of 14

Re: Crazy Ping Spikes over 1500 ms when starting to game or randomly throughout the day / night

No problem, should I just wait for someone to respond then?

70d11b6f275593652d3fca6de17982c5.png

Also I took this in the morning and at 10:41 I started testing to see if gaming again caused the problem and around 10:47 I gave up as you can see the results in between are horrible.

0 Ratings
Reply
TacticianR
Aspiring Contributor
1,143 Views
Message 9 of 14

Re: Crazy Ping Spikes over 1500 ms when starting to game or randomly throughout the day / night

When I turn on my ps4 and play a game my internet goes haywire but when I'm using my pc I'm not getting issues like this. Is my ps4 somehow destroying my connection? I've tried a wired connection on my ps4 and the same results when entering a game. Can someone help me please?

0 Ratings
Reply
TacticianR
Aspiring Contributor
1,130 Views
Message 10 of 14

Re: Crazy Ping Spikes over 1500 ms when starting to game or randomly throughout the day / night

dcb01e31d56df7d64345370745382b41.png

64ead82fea09c8503c19c878bec25060.png

Done a tracert test to google got this.

4d2b6fedde856c3e0fb242a790f15e9b.png

Done another test on my internet with pingplotter for about 30 mins after turning and leaving the hub off for 30 mins. I don't understand why I'm getting such terrible results here and don't know what to do. Internet is pretty unusable expect for slow internet surfing and videos buffering constantly at low quality.

I have no idea what the hell to do right now does anyone have any ideas as to why this is happening??

Thanks.

0 Ratings
Reply