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Wref
Contributor
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Message 41 of 54

Re: DLM Reset

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I personally checked my master socket and all is well.

BT have run diagnostics on multiple occasions and found no problems.

The next logical step is to contact a obbudsman. Because I know from my personal experience that many ISP’s can offer a far superior level of technical knowledge and support.

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Distinguished Sage
Distinguished Sage
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Message 42 of 54

Re: DLM Reset

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can you just post stats from your router to show how conenction is now   you just get the same openreach engineers whichever ISP you are with apart from Virgin  with all the drops you say are happening then you need engineer to find a line fault



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Wref
Contributor
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Message 43 of 54

Re: DLM Reset

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The BT complaints department just put the phone down on me after repeatedly lying to me.

Hopefully they will listen back to the call recording in which I insulted no one. I have no choice but to immediately start official ombudsman’s proceedings.

C68FF4EC-CCA8-458F-9689-4E4787C32EA8.jpeg

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Moderator
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Message 44 of 54

Re: DLM Reset

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Hi @Wref,

I'm sorry to see that you are having more problems since this was initially thought to have been fixed in July. As you have gone down the Ombudsman route they will have contacts within BT that they can reach out to. However; if you need help in the meantime, please let me know and we'll do all we can to help.

Thanks

DanielS

Wref
Contributor
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Message 45 of 54

Re: DLM Reset

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Many thanks for the official BT response. No service is perfect and that’s completely understandable. However the persistent vocal support agent lies on the other hand are a completely different kettle of technological broadband fish. I think it’s definitely for the best for me to part ways with British Telecommunications. Hopefully the official ombudsman channel/route can help me.

30 day upload analytics aren’t looking to good either.

9FCC158F-E6DF-448F-AFE3-A9DB37BA2A5C.jpeg

 

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Message 46 of 54

Re: DLM Reset

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If you change your mind and want our help I've made our contact link available to you. To get in touch with us, click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser.  Complete that form and we'll get back in touch with you.

If you decide that you wish to leave I would recommend speaking with our Loyalty team on 080080030, option 1.

Thanks

DanielS

 

Wref
Contributor
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Message 47 of 54

Re: DLM Reset

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Interestingly my connection drops have now ceased...from an average of 46 per day to 0. My fault appears to have been mysteriously fixed without a need for a BToR engineer visit. Funny stuff...

Reminiscent of playing Snakes and Ladders as a child.

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Wref
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Message 48 of 54

Re: DLM Reset

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Well...I’d call that a right result for me, and I was still waiting on the official intervention from the ombudsman.

Just as a point of interest BT have misspelt Cancellation...but oh well not to worry.

It’s the best resolution that I could hope possibly hope for...

Case.png

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Message 49 of 54

Re: DLM Reset

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Hi @Wref,

I'm glad to see that they've been able to help you. The message you got with the spelling mistake would have been human error. I'm sorry there were a couple of words misspelt.

I removed your reference number as it's unique to you.

Take care and have a great day Smiley Happy

Thanks

DanielS

Wref
Contributor
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Message 50 of 54

Re: DLM Reset

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Many thanks for the edit above buddy. I have now marked this thread as solved.

Regards