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Aspiring Contributor
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Message 1 of 4

This is a question not a complaint.

For Months now I have been having broadband dropouts up to 200 per day which have caused DLM to perform its main function "stabilise" the line which drops the speed.

We had a visit from Openreach , long story short. I realised that the dropouts happened when it was raining and windy, he tested the external lines up and down the road and eventually discovered the problem, the line into the house was severely damaged where it went through a large tree to the extent that the outer covering was completely gone and the copper wires were exposed, result, problem now fixed.

He did an SNR reset. The download has been rock solid @6db but the upload is 28.5db this is causing my upload speeds to be much slower than they should be <> 300kbs and download is <> 12Mbps

Will DLM eventually sort this out, last time it took 5 weeks to get back to normal. 

See Tech Log below

Product code:Smart Hub 2
 

 

Serial number:+091301+1846001579
 

 

Firmware version:v0.17.01.12312-BT
 

 

Firmware updated:Mon Jun 22 18:51:01 2020
 

 

Board version:R01
 

 

GUI version:1.56 15_02_2019
 

 

DSL uptime:2 days,09 Hours00 Mins40 Secs
 

 

Data rate:447 Kbps / 18.083 Mbps
 

 

Maximum data rate:1.248 Mbps / 18.244 Mbps
 

 

Noise margin:28.4 / 6.0
 

 

Line attenuation:12.6 / 21.5
 

 

Signal attenuation:12.5 / 29.4
 

 

VPI/VCI:0/38
 

 

Modulation:G.992.5(ADSL2+)
 

 

Latency type:Fast
 

 

Upstream error control:Off
 

 

Downstream error control:Off
 

 

Data sent / received:512.8 MB Uploaded  / 9.7 GB Downloaded
 

 

Broadband username:bthomehub@btbroadband.com
 

 

BT Wi-fi:Activated
 

 

2.4 GHz wireless network name:BT-ZZA67Q
 

 

2.4 GHz wireless channel:Smart (Channel11)
 

 

5 GHz wireless network name:BT-ZZA67Q
 

 

5 GHz wireless channel:Smart (Channel36)
 

 

Wireless security:WPA2 (Recommended)
 

 

Wireless mode:Mode 1
 

 

Firewall:On
 

 

MAC address:44:FE:3B:64:5C:68
 

 

Software variant:-
 

 

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017
 
Many Thanks

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: DLM

Go to solution

looks like your up speed is stuck.  if you can get 7 days stable and not change then post back and can see if mods can get up speed reset



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Aspiring Contributor
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Message 3 of 4

Re: DLM

Go to solution
Day 6 and DLM put me back to normal speed 17.7 down consistently and 1.1 up Noise margin: 8.2 / 2.9 No dropouts for 7 days.
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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: DLM

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Just maintain connection and it should drop noise margin further which will give increased speed



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