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Aspiring Contributor
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Message 21 of 26

Re: DSL Modulation - ADSL_G.dmt

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Thanks for trying to call, the baby was playing with the phone!

Brilliant, thanks for the update.
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Contributor
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Message 22 of 26

Re: DSL Modulation - ADSL_G.dmt

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As you can see shows date 12/04 before midnight

 

 

11/04/2019 19:44:42

Completion Planned Date  

A planned date for your order to be completed has been assigned. 

Contractual Delivery Date : 12/04/2019 23:59:59 | Completion Planned Date : 12/04/2019 | Reason Code : | Reason Text : | Delay Code : | Amend/Cancel cut-off date : 11/04/2019 |

 

Wow 17th mine took 31 minutes but it was capped which took 15 days + 8 minutes from order to complete.

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Moderator
Moderator
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Message 23 of 26

Re: DSL Modulation - ADSL_G.dmt

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Hi @jamben1864  I've checked and Wholesale have delayed the completion date for your order again. I'll check with them tomorrow to see what the issue is and update you then.

cheers
John

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Moderator
Moderator
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Message 24 of 26

Re: DSL Modulation - ADSL_G.dmt

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Hi @jamben1864  I've checked with Wholesale today and they could tell me that your order is delayed due to a system issue. They have agreed to escalate this to get further information as I have explained this was requested to be changed weeks ago. I'll update you as soon as I know more.

cheers
John

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Aspiring Contributor
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Message 25 of 26

Re: DSL Modulation - ADSL_G.dmt

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Thanks for the update 🙂
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Moderator
Moderator
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Message 26 of 26

Re: DSL Modulation - ADSL_G.dmt

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Hi @jamben1864  the escalation with Wholesale has moved things along and the order is now complete to upgrade the broadband. Please can you test and confirm back how your connection is performing.

Cheers
John

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