As you can see shows date 12/04 before midnight
Completion Planned Date
A planned date for your order to be completed has been assigned.
Contractual Delivery Date : 12/04/2019 23:59:59 | Completion Planned Date : 12/04/2019 | Reason Code : | Reason Text : | Delay Code : | Amend/Cancel cut-off date : 11/04/2019 |
Wow 17th mine took 31 minutes but it was capped which took 15 days + 8 minutes from order to complete.
Hi @jamben1864 I've checked with Wholesale today and they could tell me that your order is delayed due to a system issue. They have agreed to escalate this to get further information as I have explained this was requested to be changed weeks ago. I'll update you as soon as I know more.
Hi @jamben1864 the escalation with Wholesale has moved things along and the order is now complete to upgrade the broadband. Please can you test and confirm back how your connection is performing.